Associate APD Claims Representative

Associate APD Claims Representative
Dallas Regional 
3001 Dallas Pkwy, Suite 400, Frisco, TX 75034

Thank you for considering Amica as part of your career journey, where your future is our business.

At Amica, we pride ourselves on being an inclusive and supportive environment. We all work together to accomplish the common goal of providing the best experience for our customers. We believe in trust and fostering lasting relationships for our customers and employees!  We’re focused on creating a workplace that works for all. We’ll continue to provide training, guidance, and resources to make Amica a true place of belonging for all employees.  Want to learn more about our commitment to diversity, equity, and inclusion? Visit our DEI page to read about it!”

As a mutual company, our people are our priority. We seek differences of opinion, life experience and perspective to represent the diversity of our policyholders and achieve the best possible outcomes.  Our office located in Frisco, TX, is seeking an Associate APD Claims Representative to join the team!  

Job Overview:

The job duties include but are not limited to handling personal lines insurance claims including auto, homeowners, marine and liability claims. This position mainly handles auto physical damage claims. Substantial customer contact via the telephone and correspondence is required

Responsibilities:

• Manage a backlog of claims and diary system to ensure appropriate and timely communication, claim monitoring and file reporting. 
• Ensure thorough investigations and research are completed to establish and evaluate coverage for assigned claims. 
• Monitor claim-related communications and take appropriate action to address stakeholder needs, consider additional claim exposures, and make proper data entries into the claim system 
• Build favorable working relationships with all employees and helps to maintain a strong culture of collaboration, communication, and service. 
• Act to resolve claims within designated authority level. 
• Develop a working understanding of the laws and regulations that impact claims handling 
• Identify claim files that merit SIU and/or subrogation referral for supplemental claim handling.  
• Secure and maintain licenses in designated states and completes continuing education as needed for compliance.  
• May be called upon to handle other duties as required. 

Salary and Work Schedule: 

A starting annual salary of $41,053. 

This position involves a 37.5 hours/week schedule from 8:45 am - 5:00 pm. Work from home may be available up to two days per week after trained to work independently.

Total Rewards:

• Medical, dental, vision coverage, short- and long-term disability, and life insurance
• Paid Vacation – you will receive at least 13 vacation days in the first 12 months, amounts could be greater depending on the role.  While able to use prior to accrual, vacation time will accrue monthly.
• Holidays - 14 paid holidays observed
• Sick time - 6 days sick time at hire, 6 additional days sick time at 90 days of employment
• Generous 401k with company match and immediate vesting.  Additionally, annual 3% non-elective employer contribution
• Annual Success Sharing Plan - Paid to eligible employees if company meets or exceeds combined ratio, growth and/or service goals
• Generous leave programs, including paid parental bonding leave
• Student Loan Repayment and Tuition Reimbursement programs
• Generous fitness and wellness reimbursement
• Employee community involvement
• Strong relationships, lifelong friendships
• Opportunities for advancement in a successful and growing company

Qualifications:

• High school diploma or equivalent education required
• Required to obtain state insurance licenses as needed and meet continuing education requirements 
• Strong organizational, time management and priority-setting skills 
• Excellent written and verbal communication skills
• Ability to work with appropriate supervision 
• Knowledge of Microsoft Excel, Word, and Outlook
• Solid decision making skills, ability to handle conflicts and deal with difficult situations 
• Previous insurance, claims, and customer service experience preferred

About Amica

Amica Mutual Insurance Company is America’s oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share and support.

Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act.

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