Manager, Clinical Engagement Team

DocMatter is an ambitious, growth-stage company that is changing the face of collaboration for the medical community and is hiring exceptional individuals that want to contribute to that mission. We are fast becoming a household name among clinicians worldwide who consistently rely on the DocMatter platform to connect with their peers, learn from experts, gain insights, and stay up to date with the latest clinical data, best practices, and therapeutic innovations in medicine. Our goal is to bring our innovative platform to every clinician in the world.  

We have built a peer-to-peer collaboration platform that facilitates knowledge transfer across a global network of healthcare professionals. As a Community Manager on the Clinical Engagement Strategy team, you will be responsible for driving the success of clinician-facing projects that contribute to strategic alignment with our partners from medical device and pharmaceutical companies, and medical societies, and help to foster collaboration and education in networks of physicians. You will work to align projects with overall company KPIs in support of the clinicians and researchers who use DocMatter to collaborate. 

Hear what our doctors are saying: Clinician Testimonial Video

Responsibilities 

Team Management

• Manage a team of individuals responsible for clinician relationships and content strategy on the DocMatter platform 

• Foster a collaborative and performance-based culture to achieve team goals and objectives 

• Provide individualized coaching, mentoring, and performance management 

• Create and manage individual performance and development plans, conduct regular performance reviews and goal-setting sessions with team members 

• Translate team and account strategy, in collaboration with Director of Clinical Engagement and Customer Success team, into individual goals, measures, and objectives 

• Foster a positive team culture by promoting open communication, encouraging teamwork, and recognizing team member achievements  

Training and Development

• Organize and facilitate trainings and workshops related to key skill development  

• Build documentation to support onboarding, training, and team processes 

Data & Operations Management 

• Oversee daily operations of the Clinical Engagement Team 

• Maintain reports and project management system to reflect team’s performance  

• Build and maintain a KPI tracker/dashboard with support of operations that supports individual team members in prioritizing work, and allows for coaching and support 

Recruiting & Onboarding 

• Lead recruiting, hiring, and onboarding process to support team growth needs 

• Develop and implement comprehensive new hire training program to ensure smooth onboarding and integration of new team members 

Requirements

• 2+ years of people management experience 

• Experience recruiting, hiring, and scaling teams 

• Experience managing a distributed, remote team 

• Background in healthcare, ability to read and understand clinical and scientific content 

• Experience building and delivering training + onboarding programs 

• Experience translating high level goals to individual team member objectives 

• Excellent communication and interpersonal skills, and high degree of emotional intelligence 

• High attention to detail  

Preferred Requirements 

• Experience in a start-up environment or other fast-paced team 

• Experience working closely with clinicians 

• Experience working with medical device and/or pharmaceutical companies 

Benefits

All full-time roles include series A equity with significant upside and health, dental and vision, long-term disability, and life insurance. 
 

Our employees are passionate about elevating the practice of medicine and our seasoned leadership team has a breadth of experience across industry and research. Come and join some of the smartest minds in San Francisco tackling one of the great opportunities to advance the global medical field! 

DocMatter Values 

Mission-Driven 

• Our singular focus is improving patient outcomes through scalable collaboration 

• We provide personalized support to clinicians, empowering them with our technology 

• We accelerate the adoption of best practices by enabling continuous knowledge-sharing across medicine 

• We believe deeply in our work supporting a global Community of clinicians 

People-First 

• We treat each other with respect, kindness, and empathy no matter what 

• We always assume best intent when disagreeing, or working through challenges 

• We care about our people, and consistently recognize good work 

• We are inclusive, and foster an environment of belonging 

Operational Excellence 

• We believe in process, measurement, and continuous improvement 

• We set ambitious goals and embody grit, determination, and perseverance in achieving them 

• We share resources and work together to solve problems 

• We are responsive, punctual, and prepared 

Collaboration 

• We are clear, concise, and professional in speech and writing to colleagues and customers 

• We ask for help when we need it, and prioritize helping each other 

• We are proactive, honest, and constructive in our communication internally and externally 

• We maintain composure in stressful situations 

Accountability 

• We do our best work, and hold each other to high standards 

• We are transparent and question actions inconsistent with our values 

• We regularly collect and share feedback 

• We focus on measurable results