Account Director

Account Director

Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age, or disability or union membership status.

About us

Our teams are putting the world’s grocery retailers online using the cloud, robotics, AI, and IoT. We provide services to partner clients globally via our innovative software and advanced robotics technology, known as the Ocado Smart Platform ("OSP"), this drives our highly automated, multi-million pound Customer Fulfilment Centres (CFCs). In our CFCs - together with the proprietary software applications - we operate a world-class online grocery business that automates the single pick of products, ready for your online delivery. We understand better than others what it means to grow a profitable online grocery. 

About the role

The Account team is responsible for managing and developing relationships and realizing new commercial opportunities with our existing partners.  The Commercial Manager is assigned to a specific partner and the role’s responsibilities include:

• Develop, update and own partnership strategy that aligns with the partner's e-commerce goals, focusing on identifying and maximizing opportunities for market share growth and operational optimisation
• Delivering against agreed partnership goals, including building a strong internal collaboration network and securing appropriate support to meet those partnership goals
• Interface between Ocado and the partner for all relationship matters, including escalations
• Overall responsibility for partner satisfaction and profitability across Ocado's delivery of the Ocado Smart Platform
• Pursuing opportunities to develop the partner relationship further, from creative idea generation, business case development, commercial negotiation and overseeing implementation
• Working with Finance business partner on business models / analysis to support commercial business decisions, for example fee setting for technology innovation, with support from the Heads of Partnership and the Finance team. Will help make recommendations on fees and support on commercial discussions with the partner
• Leading internal governance such as Board meeting documents, monthly Executive steering meetings, etc. 

This role is based in Cincinnati, OH or Mclean, VA and requires occasional travel to Ocado offices in the UK. 

About you

Required

• Degree qualified with at least 7 years’ relevant experience in a complex, commercial environment, ideally within business development with P&L responsibility
• Excellent data analysis, deep understanding of financial statements/P&Ls.
• Strong demonstration of commercial acumen, cross functional team leadership, relationship building and influencing internally and externally through oral and written communication skills
• Commercial empathy - the ability to understand a different commercial perspective to foresee challenges that may be raised by our partner and challenging internally and externally where appropriate
• Strong project management and multi-tasking skills; facilitating multiple work streams simultaneously and leading indirectly with authority

Preferred

• Experience in E-commerce / Operations / Technology projects or industry roles
• Experience in a consultancy business and / or partner facing roles

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