Customer Support - English<> Mandarin

Customer Support - English<>Mandarin

Start a career in tech: Join the team that’s supporting the latest cutting-edge AI language models.

Website | Video Demo | Core Values

The Business Context

You already use AI in many ways—like deciding what products and services to order—and it may be most familiar to you as a chatbot, as an avatar-maker, or as a way to unlock your screen. But here’s what AI may be able to help the world with: finding medical diagnoses, teaching you about scientific research, and calculating the complexities of any function. 

But, like humans, algorithms are what they eat. They’re only as good as the rules they know and the data they’re trained on. We’re the team that helps model these behaviors.

The Role

As an Bilingual-Speaking customer support operator at Invisible, you will play a crucial role in driving our client’s success by providing support to customers & drivers for issues and queries via live calls. You will work closely with our client on their live call processes while providing outstanding customer service.

System Requirements

Must meet minimum system and internet requirements

• 20 download, 5 upload Mbps
• Dual-core processor with hyper-threading
• 8g RAM
• Must have a microphone with very clear audio
• If your area receives power interruptions you must have a backup power supply (UPS)

Role Requirements

• Fluency in spoken and written English<>Mandarin
• Languages Needed: fluency in spoken & written Mandarin & English
• Availability Sunday-Saturday to work

Responsibilities

• Customer Support: providing support via live inbound phone calls to resolve diners/drivers queries and issues promptly and in a professional manner.
• Documentation: Document all necessary notes & vital information from customer & driver conversations.

Qualifications

• Ability to work independently and as part of a team.
• Strong attention to detail and excellent grammar
• Goal-oriented with a focus on achieving and exceeding targets while maintaining high quality standards.
• Knowledge of the restaurant industry is a plus.

Compensation & Career

Compensation

Type: Hourly

Remuneration: $6/hr

Life & Career

You're availability required in your timezone. The work is steady, the work is enjoyable, and leaves room for advancement into more senior training roles and project management roles on the Invisible team as the project expands. We’re keen to share more in interviews.