What is special about Lighthouse?
Lighthouse is built on a foundation of unique, compassionate, highly driven individuals. We elevate the strengths and talents of those around us while leveraging opportunities for growth. We offer the experience of solving complex problems while continuing to grow multiple facets of your career. Lighthouse is where innovation meets support and where collaboration is the key ingredient to success. We grow together and are stronger together.
What’s unique about this role?
Spectra is a rapidly growing eDiscovery platform with customers around the globe ranging from Fortune 50 household names to boutique law firms. Using innovative technology and backed by global eDiscovery leader Lighthouse, Spectra delivers exceptional simplicity, power, and efficiency in a multi-billion-dollar market.
The Spectra Consultant provides technical support, workflow consultation, training, and subject matter experience across all aspects of Lighthouse’s cloud/SaaS offering, Spectra, including document processing, review, analytics, and production. Provides workflow consultation, partnering with Senior Consultants and Leadership in the development of standards, and coordinates and participates in the daily activities associated with providing support to clients. Provides strong dedication, subject matter expertise, and consistent customer service across the range of Spectra-related service and support requests to ensure success of Lighthouse’s Spectra customers.
What will this person do?
- Work with Service Delivery leaders, Associate Director, Spectra Operations & Support, Spectra Knowledge Manager and Sr. Product Manager to define, implement and execute the first-tier support client experience for Lighthouse Spectra.
- Provide training, basic consultation and workflow guidance, and potential execution of key eDiscovery phases including document processing, culling, review, and production within Relativity. Often in partnership with a Senior Consultant, identifying opportunities to drive client success through advanced culling methods, improved review workflows, efficient production options, normalization of incoming data, fostering better client-side workflows.
- Assist Spectra Support team with data intake, storage, and disposition requests as needed.
- Within Lighthouse Spectra Support offerings, partnering with Senior Consultants, accountable for the first-tier support client experience spanning Spectra, Relativity and Brainspace, our client facing platforms. Additional first-tier support of back-end platforms including Nuix and eCapture along with Lighthouse’s proprietary technology.
- Provide workflow support across processing, review, and production functions, for example, managing client escalations, generating, and providing analysis of key reports, and participating in client scoping calls when appropriate. Key liaison and customer advocate, ensuring customer needs are observed and fulfilled, between the customer; first tier customer support representatives; and various Lighthouse business units including Service Delivery, Forensics, Finance, IT, and Product Development.
- Responsible for ensuring customers are utilizing Lighthouse Spectra Support offerings appropriately and identifying when the customer experience requires migrating the customer to a full-service delivery model.
- Train new clients on Lighthouse Spectra Support offerings and practices; in partnership with the Spectra Knowledge Manager, create and document scalable processes within the offerings
- Support the strategic direction of product development as well as service and process offerings; analyze client feedback to make recommendations for improvement and/or development of new functionality or features.
Perform other related duties as assigned
Bring your passion and together we will shine. It would also be great if you have the following:
- 3+ years’ experience with legal technology platforms (Nuix, Relativity, and eCapture or equivalent); eDiscovery best practices (collection, processing, review, and production practices); and providing customers with standardized and customized deliverables.
- Knowledge of legal discovery process and concepts as it relates to the EDRM.
- Demonstrated talent for communication (oral and written) across many groups and personalities --both internal staff and clients.
- Ability to foster positive and professional relationships at all levels internally and externally.
- Strong analytical and logical skills.
- Strong organizational skills and the ability to multitask.
- Ability to solve problems and deal with variables in situations where only limited standards exist.
- Comfortable with change and rapid growth.
- Exposure to product development and/or RCA a plus.
- BS/BA or equivalent degree desired
- Paralegal, ACEDS, or RCA certification desired
Work Environment and Physical Demands
- Duties are performed in a typical office environment while at a desk or computer table.
- Duties require the ability to use a computer, communicate over the telephone, and read printed material, in a quiet and professional setting.
- Duties may require being on call periodically and working outside normal working hours (evenings and weekends).
Lighthouse celebrates and thrives on diversity and is an Equal Opportunity Employer. We hire, train, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. We welcome any talents and contributions you can bring to the team and are deeply committed to growing an environment where everyone can feel safe, is respected, and can show up as themselves. Come as you are!
As required by applicable pay transparency laws, Lighthouse complies with compensation disclosure requirements for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location, or other relevant factors. The salary range for this position may be tailored to be lower or higher in different talent markets.
The expected pay for this role will range from $64,687 to $86,250 per year. This role will be eligible to participate in an annual bonus or incentive program.
Lighthouse offers a quality comprehensive benefits package including, medical, dental, vision, and a 401k with company match. Company paid benefits also include Life & AD&D, short and long-term disability, telemedicine through 98point6, and other wellness plans. We offer a generous Flexible PTO program and paid volunteer days. Employees may also participate in voluntary insurance plans including accident, hospitalization, and critical illness plans as well as pet insurance.
As a trailblazer and catalyst for change, Lighthouse rises to each opportunity to help our clients and our people do what they do best—shine.
