Description
If you enjoy configuring and implementing enterprise technical solutions that solve business problems and want to make an imprint with a growing company, then step up to your next role as Senior Salesforce Configuration Specialist at Novidea. Novideans (plural noun: employees of Novidea) are empowered to originate, turning visions into ideas and ideas into creations!
Novidea is an insurance technology company solving the toughest challenges faced by insurance brokers, agencies, MGAs and coverholders. Our innovative, data-driven insurance software platform allows users to manage the entire policy life cycle across all lines of business, using data to inform every business decision, cross-sell, and up-sell. Novidea delivers a 360-degree business view, and a powerful competitive advantage.
What’s the Job?
The Senior Salesforce Configuration Specialist configures the Novidea solution to customers’ requirements and expectations to help drive a successful implementation. As a member of a project implementation team, the specialist collaborates with various internal teams to ensure solutions are delivered successfully to customers. The senior specialist will be tasked with more complex projects and implementations for large and strategic customers.
What You’ll Do
- Translate new and existing customer requirements into flawless technical solutions
- Create reports and dashboards by working closely with other internal stakeholders to meet customer deliverables from product and timeline perspective
- Create out-of-the-box Salesforce Lightning Components with automation, batch jobs, approval processes, objects, permission sets, reports and dashboards, custom metadata types, and flows
- Configure permissions, roles, groups, sharing rules, and queues that adhere to the security architecture and Salesforce best practices
- Be an active member of an agile team, participating in agile ceremonies, standups, updating Jira, and continuously improving
- Troubleshoot issues in production and non-production environments
- Perform sanity testing to ensure the implementation works as expected/meets requirements before passing to QA team
- Collaborate with Business Analysts, Project Managers, Developers, etc. to ensure requirements are understood and executed accordingly
- Champion Salesforce best practices and compliance, ensuring adherence to legal standards, data security, and company policies
What You Bring
- Salesforce Administrator Certification a must
- Extensive hands-on technical knowledge of and experience (5+ years) with Salesforce applications
- Considerable knowledge of and experience utilizing Salesforce to design and implement scalable solutions to meet customer needs
- Proficiency with Salesforce features, capabilities, and best practices, including Salesforce Flow, with ability to make suggestions around best practices in implementation
- Ability to analyze and gather requirements and documenting outcomes to include process flow design
- Demonstrated analytical abilities
- Considerable experience with ticketing software and managing customer requests, preferably Jira
- Ability to think outside the box when analyzing requirements to avoid downstream impact after any configuration changes
- Desire and ability to stay up to date on latest Salesforce releases to understand the impact to the Novidea platform
- Ability to work in a startup environment that can be fast-paced, high volume, and deadline-driven
- Ability to work independently to ask questions and find answers to ensure work is completed while also able to work well in a team
If You Bring These, Even Better!
- Additional Salesforce certifications (Advanced Administrator, Platform App Builder, etc.)
- Experience with and understanding of the US insurance market, specifically P&C
- Foundational understanding of the policy lifecycle: quoting, underwriting, policy administration and renewals
- Experience with Agency Management Systems, Policy Administration Systems, Claims Management Systems and/or other insurance management systems
- Skill in and experience using Jira and Confluence
- Experience working in a startup
Life at Novidea
We hire people, not just skills. We encourage you to apply if you think this role is a great fit for you, even if you don’t meet 100% of the requirements.
Novidea is an equal opportunity employer. We believe that diversity is integral to our success, and we are proud of and committed to providing equal opportunity employment to all individuals regardless of race, color, religion, sex, sexual orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law.
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