Retrieval Representative

We have great people here and are looking for more. Come join us - you will love it!

Responsibilities:  
• Call clinics and laboratories to obtain documents for case completion 
• Request status of results from clinics and laboratories 
• Create orders using the proprietary system 
• Work through various queues in CRM to resolve issues/complete cases 
• Identify issues and successfully resolve, quickly and efficiently 
• Achieve goals put in place to manage workload 
• Other tasks are necessary 

Qualifications 
• Microsoft Dynamics CRM experience preferred 
• Call center experience preferred 
• Healthcare industry experience preferred 
• Proficient in Microsoft Office 365 
• High school diploma 
• Ability to use multiple computer screens

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Equal Employment Opportunities at Sterling 
Sterling is an equal opportunity employer and prohibits discrimination based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy, childbirth or related conditions), gender identity and expression, age, disability, citizenship, sexual orientation, military service, genetic information, and any other characteristic protected by law. In addition, Sterling is committed to taking affirmative action to employ and to advance in employment individuals regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy, childbirth or related conditions), gender identity and expression, age, marital status, disability, citizenship, sexual orientation, military service and genetic information; and to base all employment decisions only on valid job requirements.

Disclaimer
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.