Service Delivery Engineer

About GitHub: As the global home for all developers, GitHub is the complete AI-powered developer platform to build, scale, and deliver secure software. Over 100 million people, including developers from 90 of the Fortune 100 companies, use GitHub to build amazing things together across 330+ million repositories. With all the collaborative features of GitHub, it has never been easier for individuals and teams to write faster, better code.
Locations: In this role you can work from Remote, United Kingdom
Overview:

GitHub helps companies and organizations succeed by enabling them to build better software, together. We're looking for a Service Delivery Engineer to help our Expert Services team solve our customers' needs. The ideal candidate will have the aptitude and passion to become a master of GitHub’s product capabilities and underlying technologies. We need a high performing engineering consultant to help our customers improve their software delivery. This person will solve challenges with many different technologies and work closely with our customers, as well as GitHub's internal departments.

Responsibilities:

• Providing solutions to customer challenges: The primary responsibility of this role is to understand the goals of our customers and to help them create a solution. Success in this role is marked by a strong focus on the customer and solving customer challenges. You will learn the customers' pain points and work collaboratively with the customer, GitHub team members, and potentially the open source community to find solutions.

• Provide technical clarity: You will need to provide clarity to your customers regarding an array of technologies. You will need to understand GitHub's tools and platform well enough to weigh critical technical solutions in order to help your customers make informed decisions, striving to create high-quality, reusable solutions for customers. Collaborating closely with colleagues, often pairing, is essential to creating great solutions.

• Demonstrate Leadership in helping customers define their success criteria for their improvement initiatives involving GitHub.

• Track and share progress with GitHub and our customer to ensure expectations are clear and progress is being made toward achieving improvement goals.

• Build tailored solutions: GitHub is often the central platform our customers use to ship software to their own end users and customers. This role requires active participation in building these solutions. This may be migrating source code to GitHub from legacy source control systems, creating pipelines for Continuous Integration and Continuous Delivery, or even helping to automate the provisioning of infrastructure using IaaS tools such as Puppet, Chef, or CloudFormation. The challenges for each customer will differ, offering endless opportunities to grow.

Qualifications:

Required Qualifications:

• Experience in Software Development or DevOps

• Experience in customer facing roles

• Experience in strategic planning and roadmap development

• In-depth knowledge of the Git version control system

Preferred Qualifications:

• Familiarity with the GitHub platform and associated workflows or familiarity with legacy version control systems, such as SVN, CVS, ClearCase, AccuRev, etc

• Strong skills in Bash and Ruby and/or Javascript/Typescript for scripting and automation development

• Comfortable working in a fast-paced and dynamic environment and coordinating with teams across remote locations and time zones

• Experience in working within a software vendor organization

 

GitHub Leadership Principles:

GitHub values

• Customer-obsessed
• Ship to learn
• Growth mindset
• Own the outcome
• Better together
• Diverse and inclusive

Manager fundamentals

• Model
• Coach
• Care

Leadership principles

• Create clarity
• Generate energy
• Deliver success

Who We Are: GitHub is the world’s leading AI-powered developer platform with 100 million developers and counting. We’re also home to the biggest open-source community on earth (and 99% of the world’s software has open-source code in its DNA). Many of the apps and programs you use every day are built on GitHub.
Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond!). At GitHub, our goal is to create the space you need to do your best work. We’re remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are—because we know that people flourish when they can work on their own terms.
Join us, and let’s change the world, together.
EEO Statement: GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!