Teamlead (f/m/d) Application Support Radiology / Mammography im Remote Services Center EMEA

Do you want to help create the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting?

Then come and join our global team as Teamlead (f/m/d) for the department Application & Technical Support Radiology / Mammography into RSC (Remote Services Center) EMEA.

Choose the best place for your work – Within the scope of this position, it is possible, in consultation with your manager, to work mobile (within Germany) up to an average volume of 60% of the respective working hours.

Your tasks and responsibilities:

• You will take over the incident management support process in the Remote Services Center EMEA of the Business Area XP, Application & Technical Support Radiology / Mammography department
• You will generate the organizational, procedural and personnel requirements for the smooth running of customer / CSE (Customer Service Engineer) support and ensure the necessary skills of the employees through appropriate training units
• You will be responsible for the disciplinary and technical management of team members for the Application & Technical Support Radiology / Mammography department
• As the interface to the countries, you will also work together with the Service Account Managers
• The follow-up of escalation cases to the headquarters support center and the business lines is also part of your tasks
• You will also monitor the solutions in the RSC ticket system and ensure "Good Documentation Practice"
  
  

To find out more about the specific business, have a look at https://www.siemens-healthineers.com/de/products-services

Your qualifications and experience:

• You have a bachelor's degree in engineering, medical technology or similar
• You have many years of professional experience with XP systems; applicative knowledge is an advantage
• We also welcome applicants who have completed vocational training and further training in conjunction with additional professional experience in this field
• You have a good knowledge of clinical processes
• You have already gained initial experience in personnel management and see it as a challenge to lead an international team
• You have sound knowledge of analyzing existing work priorities (e.g. for new product launches) in order to define measures to continuously improve service quality
  
  

Your attributes and skills:

• You are fluent in English; further knowledge of German is an advantage
• You have very good communication skills and have already worked in an intercultural environment
• Personally, you also impress with your high-quality standards, customer orientation and ability to grasp things quickly
• You work on many things at the same time, therefore you have no problem in prioritizing your topics and keeping an overview
  
  

Our global team:

Siemens Healthineers is a leading global medical technology company. 71,000 dedicated colleagues in over 75 countries are driven to shape the future of healthcare. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services.

Our culture:

Our culture embraces different perspectives, open debate, and the will to challenge convention. Change is a constant aspect of our work. We aspire to lead the change in our industry rather than just react to it. That’s why we invite you to take on new challenges, test your ideas, and celebrate success.

Check our Careers Site at https://www.siemens-healthineers.com/de/careers

As an equal opportunity employer, we welcome applications from individuals with disabilities.

Wish to find out more before applying? Contact us: +49 (9131) / 17 – 1717, if you wish to discuss any initial questions with our recruitment team. The contact person handling this job ad is

Cornelia Listringhaus.

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Siemens Healthineers Germany was awarded the Great Place to Work® certificate.