Offer summary
Qualifications:
Bachelor's degree required, Master's preferred, 10+ years experience in customer retention leadership, Strong leadership and analytic skills, customer-focused, Proficiency in CRM tools and tech-savvy mindset.
Key responsabilities:
- Lead high-performing team, drive customer renewals relentlessly
- Analyze and address customer churn factors effectively
- Utilize CRM to track activities, resolve issues efficiently
- Develop targeted communication plans and improve customer loyalty