Help Desk Analyst - Heredia, Costa Rica

About World Business Lenders (www.wbl.com):

World Business Lenders (WBL) provides general purpose short-term real estate collateralized commercial loans to a broad customer base comprised of small and medium sized businesses throughout the United States that lack access to traditional funding.

This is a Contract/Consultant position. Generally, working hours will be 9:00am-6:00pm Eastern Time, Monday through Friday, although hours worked may be greater based upon operational requirements. The job requires excellent oral and written command of the English language. Resumes must be submitted in English.

Essential functions and responsibilities include:

• Experience working and supporting clients in a remote environment.
• The candidate must possess excellent interpersonal and customer service skills.
• The candidate must possess strong written and verbal communication skills.
• Must manage time effectively and be motivated, reliable, and a self-starter.
• Ability to work in a fast-paced environment.
• Understanding of Active Directory environment.
• Proficient in the management of Azure AVD and O/M365.
• Proficient with PowerShell.
• Proficient with the Zendesk Ticket system.
• Troubleshooting and resolving computer-related technical issues.
• Perform other duties as required.

Requirements

• Bachelor’s degree in Computer Science or related discipline with a minimum of 2 or more years of work experience in a business environment.
• Maintain accurate documentation and have excellent written and communication skills.
• Critical thinking and good attention to detail in all aspects of administrative support.
• Strong technical background.
• Strong analytical and problem-solving skills.
• The ability to work with a high degree of accuracy and to manage multiple issues and demands.
• Must be dependable by meeting deadlines, working independently, being accountable for work, and having good attendance record management.
• A strong sense of urgency and a desire to succeed

Benefits

• CONTRACT/CONSULTANCY POSITION
• Salary: DOE
• 11 US Paid Holidays per year