Career Opportunities: Solution and Transition Manager (52668)

Allianz Services is part of Allianz Group, one of the world's leading insurers and asset managers and has succeeded in becoming one individual business segment by combining various businesses from different parent companies. Allianz Services is running service delivery operations in Romania, India, Mauritius and Morocco as well as is operating Consulting hubs in Germany, USA, Italy, France and Singapore with almost 6000 colleagues globally.

Allianz Services Romania has a key role in the transformation of the Group by improving operations and creating a superior experience for customers, offering actuarial, financial, IT, HR and governance services. Our team counts over 1000 passionate professionals whose main assets are the expertise and top qualifications, combined with multilingual skills, ranging from English, German, French and Italian, to Portuguese, Spanish and Romanian.  

At Allianz Services Romania, we aim to attract best talents and create an inspiring environment for our people to develop, while unceasingly caring for our community and for shaping a better future together!

Job Role

The Solution and Transition Manager for the Business Transformation Unit is a key role focused on designing and implementing effective solutions to drive organizational change. This role combines strategic planning with hands-on execution, ensuring seamless transitions and maximizing the value of transformation initiatives for the organization.

What you will do

• Design scalable solutions for new clients addressing service placement model, interaction model, tools and automation, process improvements, controls, KPI’s/SLAs;
• Closely cooperating and cocreating with existing experts and team leaders to deliver projects on time, within budget.
• Run blueprinting and TOM (target operating model) design;
• Conduct fit gap analysis to identify deviations from TOM and key adaptations to be implemented;
• Transitioning processes into Allianz Services Romania and ensure adherence to our standard methodology;
• Run L4 process mapping, FTE sizing, FMEA analysis;
• Monitor and report the status of the project, the issues and risks and provide correct and up to date information to the stakeholders, enable them to make decisions based on this information
• Able to manage concurrent deadlines and multiple priorities in a highly organized manner 

What you bring

• Minimum 5 years in Shared Service/BPO environment similar role;
• Up to date with GBS industry trends, development principles, and project methodologies;
• Lean\Six Sigma and Agile certification is preferred
• Experience in using CRM tools, SAP SuccessFactors and or similar HCM systems
• Strong client focus with the ability to build trust with stakeholders and support them in executing ambitious growth plans
• Well-developed social skills and cross-cultural experience;

You have

• Ability to identify and implement effective systems to monitor performance.
• Ability to develop and encourage innovative ideas to drive improvement.
• Resilient, tenacious and outcome focused.
• Ability to respond quickly and innovatively to manage and enhance reputation.
• Ability to work with high fragmentation;
• Strong coordination and communication abilities; Fluent in English, German is a plus
• Good proficiency in Excel, PowerPoint, Visio (Ms Office suite)