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Customer Support Specialist (5.000 - 9.000 zł net + VAT)

81% Flex
EXTRA HOLIDAYS - EXTRA PARENTAL LEAVE - FULLY FLEXIBLE
Remote: 
Full Remote
Contract: 
Full time
Work from: 
Poland

Offer summary

Key responsabilities:

  • Provide support to customers worldwide
  • Become an expert in surveys and feedback
  • Assist with product roadmap development
  • Share knowledge about the software
  • Maintain and develop Knowledge Base
Survicate logo
Survicate SME https://survicate.com/
51 - 200 Employees
About Survicate
Collect continuous customer insights with Survicate — the effortless survey software for customer-centric businesses. Whether you want to measure customer satisfaction (CSAT), track your Net Promoter Score (NPS), get website feedback, or test product-market fit, Survicate supports any use case related to collecting and managing customer feedback. Why choose Survicate? • Easily create customized surveys and start getting customer feedback within minutes • Run surveys where you need them: via email and link, on your website, in-product, or in mobile apps • Connect with your other tools, such as Hubspot, Salesforce, Mailchimp, and more, via native, one-click integrations • Capture partial survey responses and target users at various points in their journey With Survicate, you can: • Get constant streams of insights from your customers at all stages of the user journey to better understand their needs • Learn what customers think of your website, product, or customer service and get data to validate your ideas • Automate continuous feedback collection to track key metrics over time • Act on feedback to increase customer satisfaction and loyalty, reduce churn, build better products and develop more effective marketing strategies Transform customer insights into growth opportunities with Survicate. Sign up for free.
See more Survicate offers

Job description

Logo Jobgether

Your missions

Currently, we are looking for a talented Customer Support Specialist to help our Customers get their jobs done and maintain a high standard of support. This is a permanent, full-time position - you can work remotely or in our Warsaw office.

You’ll have a chance to:
  • Provide support for our amazing customers from all around the world,
  • Become an expert in surveys and customer feedback and a trusted advisor to our customers,
  • Have a direct impact on Survicate Product roadmap by sharing your ideas and Customer insights,
  • Use various tools to share our knowledge about Survicate software with our current and potential customers and to show them all the possible ways they can use it,
  • Maintain and develop the Knowledge Base with product-related content (manuals, FAQs, guides, etc),
  • Create and optimize new user onboarding and support processes,
  • Participate in Quality Assurance process - test the heck out of new product releases,
  • Work with other teams to achieve customer happiness.

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Soft Skills

  • Problem Solving
  • verbal-communication-skills
  • Adaptability
  • Teamwork
  • quality-assurance
Are you interested?

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