Offer summary
Qualifications:
4+ years in customer management, SaaS marketing or ecommerce, Experience with technical products and strong analytical skills.
Key responsabilities:
- Manage Digital CS program autonomously for SMB customers
- Develop effective playbooks to drive product adoption and reduce churn
- Analyze data trends to improve customer outcomes
- Resolve escalated customer issues exhibiting core values and philosophy
- Serve as a liaison between Customer Success and Marketing sharing impactful content