Operations Lead VA

Primary Responsibilities:

• Maintain constant communication with managers, staff, and vendors to ensure proper operations of the company

• Develop, implement, and maintain quality assurance protocols

• Increase the efficiency of existing processes and procedures to enhance the companys internal capacity

• Ensure that operational activities remain on time and within budget

• Track staffing requirements, hiring new employees as needed

• Oversee accounts payable and accounts receivable departments

Responsibilities

• Lead, motivate, and support a team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution
• Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service
• Partner with cross-functional teams to improve proprietary tools and systems

Required skills and qualifications

• Experience an operations management role
• Skills in budget development and oversight
• Excellent ability to delegate responsibilities while maintaining organizational control of operations and customer service
• Proficiency in conflict management and business negotiation processes
• Knowledge of business productivity software and an aptitude for learning new applications

Working Conditions:

• This role is virtual, allowing for remote work from a home office.

• It may require flexibility in hours to accommodate different time zones and deadlines.