At Better Life Partners, we provide what it takes to heal from addiction. Wherever. Whenever.
We focus on bringing high quality, accessible and effective tech-enabled care to those with Addiction Disorders, especially those in communities for whom traditional care has been found lacking. We provide evidence-based, scalable, holistic healthcare while working alongside community-based organizations to ensure that our care is accessible, non-punitive and responsive to our communities. We build trusted relationships and healing spaces to nourish Belonging, Love, and Purpose.
Our organization is seeking a
Pharmacy Technician Medication Associate to join our Central Member Services department / Medication Management Team. This is a full-time position with a rapidly growing company that will be loaded with challenges, excitement, and opportunity.
To be successful in this role, you should be able to have very acute attention to detail, thrive in a fast-paced, dynamic environment, and be able to provide excellent customer service. You are excited about our mission and committed to helping people through a sometimes difficult system.
Ultimately, you will ensure our members receive their medications in a timely fashion
Responsibilities for a Pharmacy Technician Medication Associate include, but not limited to:
- Delivering quality customer service to members, responding to inquiries, questions, or requests, and referring them to the appropriate parties where necessary including inbound/outbound calls, text, and email
- Coordinate with members, Member Service Associates, medical providers, insurance companies, and pharmacy staff to ensure accurate prescriptions
- Ability to troubleshoot complex issues with pharmacies and insurance companies to ensure medication is available when needed
- Review and interpret medication history data from all available sources, including the Prescription Drug Monitoring Program (PDMP)
- Processing bulk electronic prescriptions and evaluating in the internal system for completeness and accuracy
- Recording medical histories while maintaining confidentiality and compliance with HIPAA and 42 CFR Part 2 regulations
- Determine the need for Prior Authorizations and process as required. Troubleshoot these issues when necessary
This position is full-time, 40 hours per week. Eastern Time and is remote (work from home).
This is a full-time, non-exempt (hourly) position. The starting range for this position is $18.53 - $24.63 per hour + equity + benefits. The final compensation package is influenced by various factors such as experience, education, degrees earned, market data, and business requirements
This position is remote (work from home) with the expectation of attending team meetings no more than once quarterly. Candidates must reside in one of the following states: District of Columbia, Florida, Georgia, Maine, Maryland, Massachusetts, Michigan, Mississippi, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Pennsylvania, Rhode Island, South Carolina, Texas, Vermont, Virginia, Washington, West Virginia.
Qualifications for a Pharmacy Technician Medication Associate:
- Proven work experience in a pharmacy, medical office, or hospital or similar role
- A pharmacy technician certification (CPhT) or a licensed practical nurse (LPN) / licensed vocational nurse (LVN) license
- Familiarity with the medication prescribing life cycle
- Excellent communication skills
- Strong attention to detail
- The ability to use a computer and navigate multiple systems simultaneously
- Necessary math skills for calculating complex medication quantities and durations
- Extensive customer service experience; comfortability with speaking over the phone, texting, and emailing
- Experience working in a fast-paced work environment, remote work a plus
- Must be dependable
- Ability to work effectively in a close-knit team and independently
- Inbound call experience required
Work-from-home requirements:
- Must have reliable, high-speed internet service with minimum upload/download ability.
- The company will provide equipment (laptop, monitor, keyboard, mouse, and headset) plus a remote work stipend.
- Must have a quiet HIPAA-compliant workspace to speak to members with minimal background noise.
- Must understand the importance of protected health information and ensure any data/information is not visible to others.
We offer: - A Competitive salary and benefits package including:
- Employee stock options for all full-time employees;
- Health insurance, dental, and vision coverage;
- Paid time off, sick and wellness days;
- Employer-paid life insurance and long-term disability coverage;
- Professional and educational reimbursements;
- Remote work stipend; and
- 401(k) retirement plan with an employer match.
- An environment that will challenge and engage you, supporting you to develop and grow professionally and personally.
- A collaborative and supportive work environment that will value family life, diversity, equity, and inclusion.
- The chance to make a significant positive impact on the lives of the millions of people who otherwise might not have access to life-saving care.
Better Life Partners offers a full slate of benefits including competitive compensation, medical, dental, and vision coverages, four weeks of paid vacation, sick time, wellness days, paid holidays, a 401(k) plan with company match, parental leave program, learning & development stipend, employee referral bonus, company-issued technology, remote work stipend, paid volunteer time off, stock options for eligible employees, and more!
At Better Life Partners, we believe our work directly correlates to the diverse perspectives of our team. Better Life Partners celebrates inclusion and is a committed Equal Opportunity Employer to all qualified applicants, ensuring individuals will not be discriminated against on the basis of race, color, religion, sex, gender identity, sexual orientation, age, national origin, physical or mental disability, marital or parental status, military or veteran status, or any other protected classification. Persons of color, women, LGBTQIA candidates, veterans and individuals with disabilities are encouraged to apply. Better Life Partners prides itself on being a recovery-friendly workplace.
