Offer summary
Key responsabilities:
- Operate, integrate and manage support systems
- Create documentation and maintain technical runbooks
- Analyze business requirements, monitor projects progress
- Handle customer support, resolve tickets efficiently
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Priority access
Match score not available
Applications Support Engineer-Chicago, IL OR Remote
Job description
Your missions
Position: Applications Support Engineer
Location: Chicago, IL
Duration: 12 Months
Rate: DOE
US Citizens and Green cards are Preferred. No 3rd party C2C acceptable.
Here is what we are looking for in an ideal candidate.
Role and Responsibility
Location: Chicago, IL
Duration: 12 Months
Rate: DOE
US Citizens and Green cards are Preferred. No 3rd party C2C acceptable.
Here is what we are looking for in an ideal candidate.
Role and Responsibility
- Operational, Integration, Build and Manage Support
- Create and maintain documentation, including solution requirements specifications, application configuration and operational runbooks
- Support in systems integration, webservices, backend infrastructure, cloud security, and build / release engineering
- Support build, manage, automate and administer applications, tools and services
- Gather and analyze business requirements from stakeholders
- Conduct gap analysis to identify areas of inefficiency and develop recommendations to bridge these gaps
- Monitor project progress and provide regular status updates to stakeholders
- Participate in testing and quality assurance activities to ensure that solutions meet business requirements
- Customer support and ticket tracking/resolution
- Participate customer facing support
- Create, update and complete support tickets and Jira's
- Accuroute - critical
- Copitrak - critical
- NQ Zebraworks - critical
- EMS - critical
- Novisurvey - critical
- Research Monitor - critical
- Building Management Systems (Client)
- Lutron (lighting)
- Centerstone
- Courtroom Insight
- Deem/ETTA
- Drafting Assistant
- Faceset
- Key System
- Key System
- My Quickcharge
- Client Sendsuite Enterprise
- Otrak
- Seamless/Grubhub
- Social Tables
- Vable
- Visual Lease
- Westlaw
- Bloomberg terminal
Required profile
Experience
Level of experience: Entry-level / graduate
Spoken language(s):
Hard Skills
Soft Skills
- Problem Solving
- Analytical Thinking
- verbal-communication-skills
- quality-assurance
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