Remote Program Manager Registered Nurse (RN) - Government Healthcare Call Center

Valor Healthcare is looking for a Telehealth Registered Nurse (RN) program manager to join our proposal team for a government contract to support the Global Nurse Advice Line (NAL) which is a service to Military Health System (MHS) eligible beneficiaries.

Position Summary

The Global NAL will provide access to telehealth registered nurses for triage services, self-care advice, and general health inquiries 24 hours a day, 7 days a week. The NAL also offers customer service and care coordination services to include, provider locator support, specified military treatment facility appointing services, urgent care referral submissions, and customized military treatment facility transfers to support the military treatment facility’s capability for eligible MHS beneficiaries. The ideal candidate will have extensive experience in supervisory healthcare roles, especially in call centers or nurse triage positions with strong leadership and communication skills in implementing programs and projects.

Schedule and Remote Eligibility

This position is remote eligible as long as you are living in one of the US states. The schedule will be a general 40 hour work week on a day shift, Monday through Friday.

Responsibilities

• Program Leadership: Lead and supervise a team of healthcare professionals, demonstrating strong leadership, interpersonal, organizational, and communication skills.
• Program Implementation: Manage the implementation of nurse triage programs, including resource identification, allocation, maintenance, and adjustments as needed.
• Formal Planning: Develop comprehensive plans for program execution, ensuring that all aspects are well-defined and tracked.
• Performance Tracking: Oversee the formal tracking and reporting of program performance metrics to ensure alignment with organizational goals.
• Quality Assurance: Maintain the highest standards of patient care and quality assurance within the call center operations.
• Regulatory Compliance: Ensure that all programs and activities adhere to relevant healthcare regulations and guidelines.
• Collaboration: Collaborate with cross-functional teams to ensure the success of healthcare programs and projects.
• Ensures departmental compliance with regulatory and The Joint Commission requirements.
• Assists with the hiring, training, directing, development, and evaluating of nursing staff.
• Responsible for maintaining, educating, and monitoring of Call Center/Communications operations.
• Acts as liaison to ensure excellent customer service by frequent and timely communication.

• Minimum of 15 years of healthcare call center or nurse advice line experience. 
• Minimum of 5 years of supervisory or leadership nursing experience.
• Bachelors degree in nursing from an accredited university required.
• Active RN license in any state, commonwealth, or District of Columbia.
• Master's degree in healthcare administration, business management, nursing or equivalent field preferred.
• US Citizenship required.

This job is CONTINGENT upon contract award, client approval, completion of a favorable background investigation, and the ability to obtain and maintain a Public Trust / High Risk clearance.

Valor Healthcare is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status