Supervisor of Patient Administration - Atlanta

CMS, Softaid.local

At ZOLL, we're passionate about improving patient outcomes and helping save lives.

We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

The Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including the LifeVest® wearable cardioverter defibrillator (WCD), the ZOLL cardiac monitor, and associated technologies.

Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need. To date, the LifeVest WCD has been worn by hundreds of thousands of patients and saved thousands of lives.

ZOLL has been Pittsburgh's Manufacturer of the Year, one of Western PA's Healthiest Employers, and even one of Pittsburgh's Coolest Offices. But it's our unique opportunity to impact people's lives that makes ZOLL the ideal place to build your career.

Job Summary

Field-based supervisory position responsible for increased levels of revenue attainment and resolution of unbilled exception management by assisting Manager of Patient Administration. The primary responsibility is coaching Coordinators of Patient Administration and assisting in analysis and implementation of process and procedures.

Essential Functions

• 50% Organized field travel to coach and train CoPAs within the district
• 30% Post Acute Care facility management
• 20% Office based analysis and reporting
• Assist MoPA with external interviews of candidates for open positions.
• Regularly conduct scheduled field visits for coaching and training purposes: Provide verbal and written follow-up and observation reports that highlight and address the COPAs’ strengths and areas of improvement or development. Will spend at least 4 days per week in the field.
• Support MoPA by providing analysis of data and processes including: Payer metrics and utilization within individual portfolios, expense utilization by CoPA, TOC metrics and utilization of all systems in Power BI and Salesforce to determine proper usage and adequate adoption of resources.
• Managing the processes of Post Acute Facilities within the district to coach CoPAs on how to educate and follow procedures to increase our revenue production of these facilities.
• Support the CoPA leads by providing feedback on issues related to daily activities that may need input and feedback from internal teams, such as National Accounts, Reauthorization/Reorder, and Reimbursement.
• Verification and submission of JIRA escalation for the district.
• Organizing and sending notifications to the district for projects and procedures that will help to reduce zero revenue claims for the organization.
• Develop and master a full working knowledge of all 3rd party payor requirements
• Achieve and maintain acceptable performance metrics
• Comply with Standard Operating Procedures, particularly HIPAA
• Collaborate with Manager of Patient Administration to identify and coach to areas of opportunity for COPA and Sr. COPA
• Work with MoPA to onboard new CoPAs on day-to-day operations and processes.
• Provide support to Leadership and team during transitional periods, including covering vacant districts.
• Foster a team environment within the area; lead by example, motivate, inspire team
• Additional duties as assigned by management

Required/Preferred Education and Experience

• Bachelor's Degree required
• Healthcare/Medical Device (Clinical or Billing) experience preferred.

Knowledge, Skills and Abilities

• Ability to proactively plan and work autonomously in close collaboration and communication with others
• A high sense of urgency and flexibility to one’s schedule
• Superior organizational skills with the ability to multi-task
• Problem solving mentality, while being accountable for each task from beginning to end.
• Proficient working knowledge of MS Office (including Power BI, Excel, Word, Outlook) & Customer Relationship Management systems (Salesforce.com, Dynamics) is preferred.
• Effective team player who is also capable of working independently with strong self-motivation.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Constantly
• Talking - Occasionally
• Hearing - Occasionally
• Repetitive Motions - Frequently

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.