Virtual Care Strategist

Overview:

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Virtual Care Strategist will oversee the development and implementation of strategic projects related to virtual care technology and virtual care delivery. This includes but is not limited to e-visits, video visits, econsults, telestroke, tele-bh, tele-pediatrics, etc. The virtual care applications strategists will focus on operational and clinical standardization toward technical integration, operational execution and monitoring all virtual care related activities at HMHN. The Virtual Care Strategist will support the network's growth, efficiency and engagement strategies. This person will actively work with various resources and stakeholders from across the organization and its affiliates. Additionally they will collect and analyze all telehealth data by creating dashboards to monitor performance. This role will collaborate with Digital Technology Services to execute all tasks driven by leadership and the virtual health strategy council. This person will also lead team members in developing integrated business plans that include virtual care product development and enhancement of virtual care footprint. The strategist also will coordinate project implementation and planning with internal stakeholders including information technology, human resources and administration. This person will focus on enhancing virtual care experience and satisfaction of clinicians, patients and other stakeholders through the various digital front door(s).

A day in the life of a Virtual Care Strategist at Hackensack Meridian Health includes:

• Serve as a valued member of the Hackensack Meridian Digital Engagement Team.
• Manage day-to-day implementation of digital strategy.
• Manage and support development of telehealth use cases.
• Manage and support virtual care patient experience processes.
• Defines and maintains project plans and communication/reporting of associated work.
• Coordinate project implementation and planning with internal stakeholders including information technology, human resources and administration
• Support the successful integration of virtual care at HMHN operations and technology systems.
• Work with leadership to develop key metrics related to virtual care enhancements and improvements to ensure outcomes are being monitored.
• Collect and analyze all telehealth data by creating dashboards to monitor performance.
• Lead the development of integrated business plans that include virtual care product development and enhancement of virtual care footprint
• Oversee the implementation of a comprehensive network-wide virtual care strategy.
• Learn and execute new and ongoing virtual care strategy practices following industry trends and best practices in both healthcare and consumer industries.
• Occasional weekend and evening work hours required.
• Other duties as assigned.
• Adheres to the standards identified in the HMH's Organizational Competencies.

Education, Knowledge, Skills and Abilities Required:

• Bachelor's Degree in Healthcare Administration or a similar field.
• Minimum of 7 years of experience in health system operations, telehealth/telemedicine, digital health.
• Strong project management skills with a proven ability to simultaneously lead multiple projects and integrate the goals of diverse stakeholders.
• Experience in effectively managing external vendors.
• Demonstrated ability to interact with multidisciplinary teams
• Demonstrated ability to align and motivate key process stakeholders, including nurses, physicians and other clinical/administrative staff
• Strong working knowledge of telehealth processes, policies, and principles
• Proven ability to synthesize both short-and long-term planning.
• Strong communication and project management skills.
• Flexible work style, and ability to work within a diverse team.
• Excellent written and verbal communication skills.
• Proficient computer skills including but not limited to Microsoft Office and Google Suite platforms.

Education, Knowledge, Skills and Abilities Preferred:

• Master's Degree in Healthcare Administration, Business or IT degree in journalism, business, marketing, IT and/or a combination of related coursework and experience.

Licenses and Certifications Preferred:

• Epic: MyChart and/or Ambulatory Certified.

If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!