Hi, I’m Ross, VP of Operations here at Panoptyc.
We help convenience store and micro-market businesses fight theft that’s affecting their profits.
Through a combination of AI software and expert video investigators, we review CCTV footage to identify and flag potential theft incidents so operators and business owners can report and prevent it from happening again.
Even with our amazing software, it takes a large team of expert video reviewers and investigators to be sure we only flag genuine theft incidents.
We’re headquartered in the US with a team of 40 people, spread across the US, Canada and the Philippines. Our video investigators and team leads are in the Philippines and we’re expanding our global team footprint as we seek someone from Eastern Europe or South Africa to join us in this crucial role. We’ve got over 200 video investigators who all work remotely, reporting to 8 team leads.
Here’s a quick video that explains what we do
You could think of us a bit like a call center operation, just without any calls!
Or a business process outsourcing center, only in our case, the process is video investigators reviewing CCTV footage.
With an operation of this size, we need someone to come in and lead and optimise the team, the processes, and everything that surrounds this area of our business.
That’s where you come in.
You’ll love the process, you’ll love people, and you’ll be able to balance the need for an efficient process with the challenge of cascading changes across hundreds of people.
You’ll recognise that even small changes that deliver just a few % in cost efficiency can save a LOT of money when multiplied across a team of our size.
As the Product Manager, you’ll oversee and ensure adherence to our Product Processes and Product Meetings, manage our Product Analysts, and ensure their compliance with processes. Understanding when to apply or not apply AI to a problem and experience with back-office applications is preferred, as we are a Human In The Loop system. You will report to the Chief of Staff to the VP of Product and work closely and daily with the CTO/Head of Engineering.
In this role, you will:
🤝 Support the team's success by providing access to resources and scheduling one-on-one meetings as needed.
🚀 Ensure projects are delivered on time, assign tasks to team members, and negotiate timelines and deliverables when necessary.
🤹 Prioritise tasks, make decisions, and communicate any changes or decisions to achieve our goals.
🔒 Balance being an individual contributor and a team player.
🗺️ Show dedication and accountability in projects and decisions, keeping team members accountable and giving credit where it’s due.
📈 Understand metrics, their impact, and the implications of not meeting them.
Working Hours ⏰: Full-Time working Eastern US Hours.
Requirements
To excel in this role, you need to have:
✅ A minimum of 2 years of experience as a Product Manager.
✅ Leadership skills with the ability to lead small-to-medium teams.
✅ Extensive experience managing all aspects of product development and project management lifecycle.
✅ Experience in creating UI/UX mockups, PRDs, and proficiency in documenting and assisting with support tickets.
As the Ideal Candidate, you should be:
✅ Dependable — more reliable than spontaneous.
✅ Analytical — skilled at analysing financial data and problem-solving.
✅ Adaptable/Flexible — comfortable with frequent shifts in direction and priorities.
✅ Detail-oriented — focused on the details of work rather than the bigger picture.
Brownie Points for:
✅ Experience working with an engineering team in a tech startup.
✅ Experience transitioning from an MVP model to a scalable software solution.
Benefits
What’s in it for you?
*Please note that this is a gross salary and that you are responsible for any tax-related procedures in your country of residence. We kindly ask you to apply only if you are happy to work remotely as an independent contractor.
The JobRack team are working with Panoptyc Inc. to help them find their new team member.
The hiring process for this position will include the following steps:
The JobRack team has gained a full understanding of the Panoptyc Inc.’s needs and will review, filter, screen and test candidates in line with this.
To ensure your application is considered, take the time to carefully read the job description and submit a high-quality application.
We will, of course, provide you with feedback throughout the process.
At the request of Panoptyc Inc. applications for this position must be submitted through JobRack and direct contact with the employer is not allowed. If you have any questions, please contact JobRack at: esther@jobrack.eu
Please note that this position requires 100% commitment and is not suitable for those seeking a side job, freelance work, or part-time employment. It is important to only apply if you intend this to be your primary and only full-time job. Any attempts to work multiple full-time jobs without the knowledge of your employer may result in termination and a ban from applying to other jobs on the JobRack site.
To make sure you receive updates on your application please add esther@jobrack.eu to your email address book.
Got questions about working remotely? Check out JobRack’s FAQ for answers to everything you might want to know. https://jobrack.eu/jobseeker-faq
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