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Customer Success Manager (CSM) - Global

Remote: 
Full Remote
Contract: 
Full time
Work from: 
California (USA), United States

Offer summary

Key responsabilities:

  • Build relationships with clients throughout onboarding and pilot phases
  • Identify new business opportunities and deliver sales presentations
  • Collaborate internally to ensure client satisfaction and meet sales targets
  • Analyze market trends and provide feedback for product enhancements
  • Maintain detailed records of client interactions in CRM software
Connectly.ai logo
Connectly.ai Information Technology & Services Startup https://connectly.ai/
11 - 50 Employees
About Connectly.ai
Connectly.ai is a conversational commerce company focused on simplifying how SMBs transform customer messages into revenue. Our tools centralize customer communications - across WhatsApp, SMS, Facebook Messenger and Instagram - removing the friction from message-driven sales and enabling businesses to treat their customers like people, not tickets. Connectly.ai was founded in 2020 by former Big Tech executives who saw a need for smaller businesses to gain equity in conversational commerce, a market that is expected to become a $130B market by 2025, according to Forrester.
See more Connectly.ai offers

Job description

At Connectly we are building revolutionary conversational commerce experiences. Unlike traditional shopping where you have to download an app, or sign up on a website, we allow customers to engage and transact directly within the thread.

By choosing Connectly you will join a VC-backed series A startup on a growth trajectory, work with our world-class team, and experience rapid career advancement opportunities.

About the team: CEO Stefanos was the global Head of Messenger at Facebook. CTO Yandong was CTO of Strava. Other founding members have experience working for Google, Facebook, Uber and other startups.
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Responsibilities
  • Develop and maintain strong relationships with clients on the pilot phase until end of onboarding
  • Identify and pursue new business opportunities
  • Create and deliver compelling sales presentations
  • Collaborate with internal teams to ensure client satisfaction
  • Meet and exceed sales targets and quotas
  • Analyze market trends and provide feedback for product improvements
  • Maintain detailed records of client interactions and sales activities in CRM software

    • Required profile

    Experience

    Industry :
    Information Technology & Services
    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    Market AnalysisCustomer Relationship ManagementSales PresentationsCustomer Relationship Management (CRM) Software

    Other Skills

    • Sales
    • Verbal Communication Skills
    • Open Mindset
    • Relationship Building
    • Teamwork
    Are you interested?

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