Motor Trade Claim Investigator

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive. 

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work®
Top 100 Most Loved Workplace® 
Forbes Best-in-State Employer

The role:

We currently have an opportunity for a Motor Trade Claim Investigator.

Reporting to the Motor Investigations Team Manager, as one of 8 investigators in our Motor Investigations team, we promote best practice for the detection and containment of fraud, working exclusively on Motor insurance claims for Motor Trade, self-drive hire and corporate clients.

Supported by the Fraud Data & Insight Team and adjusting colleagues, you will be responsible for investigating and handling Motor Trade claims from cradle to grave  and liaise with Policyholders, brokers and our client insurers.

You will be accountable for effectively managing a caseload of high value claims whilst keeping abreast of current legislation and codes of practice as they relate to insurance investigations. Naturally, you`ll be self-motivated and sufficiently flexible to meet the needs of clients and colleagues.

The salary for the role will reflect the level at which you will be working and the strategic importance we place on our development of our work in this area.

You will have/will be:

• A minimum of 2 years recent experience of handling and/or investigating Motor Trade claims (critical).
• Able to conduct conversation management interviews with customers and witnesses in face-to-face video calls (critical).
• Able to detect/recognise, investigate and prove policy and fraud.
• Knowledge of litigation procedure and the Civil Procedure Rules.
• The experience, knowledge and confidence to give instructions and direction to panel solicitors to achieve the best outcome for clients.
• Awareness of commercial motor claims (motor trade and fleet), insurance schedules and endorsements.
• The personal attributes to be respected and admired by key stakeholders.
• Writing reports.

What will you get for this role?

• Competitive salary depending on skills, experience and qualifications
• Many of our vacancies offer the opportunity to work flexibly, whether from office and/or home
• Healthcare scheme
• A Self Invested Personal Pension Scheme
• Holiday allowance of 25 days plus bank holidays
• Discounts on various products and services
• Employee assistance programme for employee wellbeing
• Life assurance
• Group Income Protection
• Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP apps

Working at Sedgwick

Our company is a place where creative and caring people of all backgrounds can be challenged, grow as individuals, and feel a higher purpose in the unique value they bring and the difference they make in the lives of others. We celebrate our differences; cultivating uniqueness and belonging allows us to connect with our consumers on a personal level, understand our clients’ needs, support the communities in which we operate, and perform at our best.

We’re passionate and understanding about our colleagues – so we have built flexibility into our colleague working model. If you wish to work from home, split your working time between the home and office or change your hours so you can collect your children or care for someone in your family, we’re supportive of that. As a flexible employer, we’re happy to discuss options that take into consideration your personal needs for this position during your interview.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to: ID document verification, credit check, address verification, employment verification, employment gap verification, UK DBS, UK financial regulator search, anti-money laundering search, directorship search and global watch list check.

Sedgwick is committed to Equal Opportunity and Diversity. We aim to ensure that no job applicant or employee receives less favourable treatment on the ground of race, colour, nationality, religion, ethnic or national origins, age, gender, marital status, sexual orientation or disability.

#LI-REMOTE

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.