Offer summary
Qualifications:
Experience as a Customer Support Specialist or similar role., Familiarity with industry an advantage., Proficiency in help desk software and CRM systems..Key responsabilities:
- Respond promptly to customer queries via various channels.
- Identify customer needs and aid in utilizing product features.
- Analyze and report product malfunctions, update internal databases.
- Monitor social media for complaints, provide timely assistance.