Veterinary Relationship Manager

Candidates must live within the assigned territory or close proximity of the geographic area of central Massachusetts. The territory spans Northern Connecticut up to Southern Vermont.

The Veterinary Relationship Manager is a quota-carrying role that leads the holistic relationship of our Veterinary customers, inclusive of growing, optimizing, and retaining the entirety of the customer’s business with Covetrus. This role is responsible for driving growth and maximizing share of wallet for in-clinic, technology, and specialty products within their designated sales territory.   

This position is a proactive, in-person sales role responsible for identifying and addressing customer needs, pain points, and opportunities to optimize and improve the adoption of existing products, as well as selling point solutions when opportunities are identified. The Veterinary Relationship Manager will closely partner with Veterinary Account Executives (VAE) to identify VetSuite opportunities and drive further growth within the in-person sales segment.  

Essential Duties and Responsibilities:  

• Serves as the key sales contact to optimize and nurture accounts with a focus on overall relationship growth and long-term customer relationships to meet company financial targets.  

• Supports the sales team in achieving and exceeding revenue and gross profit goals through customer relationship nurturing.     

• Leverages internal content and expertise to drive engagement activities, including webinars, and optimization initiatives that support revenue growth and adoption.  

• Identifies customer needs, pain points, and opportunities to proactively generate potential VetSuite opportunities and drive further growth and adoption within the sales segment.   

• Collaborates closely with Veterinary Account Executives to assess, communicate, and pursue VetSuite leads to maximize growth potential and customer value; communicates VetSuite leads to VAE via Salesforce.com  

• Acts as a primary customer liaison for the implementation and onboarding processes, ensuring seamless transitions and a positive customer experience.   

• Analyzes internal reports to optimize customer utilization, identify growth opportunities, and guide sales team efforts.   

• Maintains critical data and customer updates within SFDC to effectively track and support the sales process and customer relationships.   

• Performs additional duties and tasks as necessary to support the team and company objectives.  

Performance Measures:  

• Gross Profit. 

• VetSuite Sales.  

• Point Solution Sales.  

• Revenue.  

Experience Requirements:  

• A minimum of 1 year of related experience in sales, account management, or similar roles within the veterinary or healthcare industry is required.  

Skill Requirements:  

• Ability to work collaboratively in a matrix organization and effectively pull through business.  

• Ability to understand, translate, and respond to customer needs/objectives with differentiated offers and solutions that Covetrus can deliver.  

• Consistently meets sales goals, showcasing a basic understanding of the sales process, client needs, and effective relationship-building strategies.  

• Can pivot and adapt in fast-moving, agile environments. Capable of dealing with business conflict  

• Ability to partner closely with staff across departments to implement growth strategies.   

• Ability to understand CRM tools functionality and practical experience used to support the management of an account.  

Work Environment:  

• Travel daily for field visits, meetings, and training; travel may vary depending on region.  

• Attendance at annual national and relevant regional sales meetings is required.  

• Occasional night/weekend travel may be necessary.  

• A valid state driver's license is required.  

Preferred Qualifications:  

• A bachelor’s degree or equivalent experience in Business, Communications, or a related field is preferred.    

• 2-3 years of relevant experience in sales, account management, or similar roles within the veterinary industry is strongly preferred.  

This high-visibility relationship management position offers candidates the ability to grow within the organization while developing valuable industry knowledge and increasing their sales acumen. If you are an initiative-taker with a passion for technology and a goal to excel in a sales environment, we invite you to apply for this role and start your career with us.