Data Analyst

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives.  Come join the excellence!

Overview

Responsibilities

Job Summary:

We are looking for an experienced and talented Data Analyst to join the Operations Management Office in TNS. While always evolving, the purpose of this role is to support Operations Supervisors in the collection, analysis, and presentation of data that is used to derive insight/knowledge which in turn is used to drive evidence & value-based decision making across our Business Units.  Our Vision in Operations is to provide “Peace of Mind” to our Business Units, Customers and Employees. This role will be instrumental in enabling Supervisors to achieve that vision.

The role requires collection, organisation, analysis, understanding, and presentation of data from Systems of Record such as Remedy (CMDB), Workday (ERP & time tracking) and Salesforce (Work request and project tracking) to support Operations Supervisors across their responsibilities for;

• Resource Capacity Management
• Operations Plan of Record (PMO) Management  
• Operations Risk Management
• Data Migrations & Integrations required to support continual improvement/transformation.
• Data Integrity governance & continual improvement initiatives
• Operations Policy & Process documentation & continual improvement/transformation
• Business case analysis to support change and feed Automation intake
• Recuring management information reporting packs & the establishment of automation in the delivery of reporting to reduce inefficiency in administration activities
• Process mapping & optimisation
• Change Management Approval & Governance process support
• Ad-hoc data analysis and reporting activities

TNS is a global organisation and as a result there is a requirement to work outside of normal working hours in the delivery of your responsibilities. Workload and work life balance is a heightened priority for our people in this context. 

Qualifications

The successful candidate will demonstrate alignment with our Operations Vision, Key Tenets & Critical Mindsets in how they collaborate with others and deliver value.

Key Tenets Notes

• Agile – As a philosophy primarily, but experience with Agile PM frameworks is a benefit.
• Preferred Partner is in reference to the 3 Business Units we operate in the Payments, Financial and Telecommunications markets.
• Data as a Strategic Asset – dependency on data integrity for evidenced based decisions and programmable activities.
• Creative Destruction – in mindset and action 

Critical Mindsets Notes

• Contribution Motivated - you seek to discover, develop, and utilize your abilities to succeed by helping others improve their lives.
• Personal Transformation – Not just getting better but doing things entirely differently and being able to ask questions which challenge the status quo.
• Economic Thinking – Understand the options and use the data to make the best decision for long term value creation.
• Collaboration & Communication – building relationships across the enterprise that support the development of yourself, others and long-term value creation

Experience / Qualifications:

• Advanced analysis & problem solving
• Advanced team working
• Advanced communication and customer management
• Technical documentation writing and process mapping.
• Ability to work autonomously and across time zones
• Ability to operate at multiple levels.
• 2-3 Years + experience in a similar role
• Experience in liaising with various stakeholders to deliver effective outcomes.
• Always demonstrate honesty and integrity.
• Skilled/Experienced in some/all applications is beneficial - MS Excel & PowerPoint, Tableau(or equivalent), Salesforce, Workday, Lucid charts(Visio), Remedy, Mulesoft, Nautobot.
• Knowledge of Automation such as RPA & Network programmatic automation & orchestration on Nautobot is beneficial
• Strong skills in Excel required – e.g. Pivot tables, Lookups, Chart report creation and updating is important
• Strong Presentation skills through MS PowerPoint required.

If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!

TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.