Job Description
KLDiscovery, a dynamic global provider of electronic discovery, Cyber Incident Response Data Mining, information governance and data recovery services, is seeking a Business Development Assistant to provide administrative and client development support for the Vice President, Cyber Incident Response and Legal Technologies, and other members of the Sales team.
This role will operate in a fast-paced, high-stakes environment where attention to detail and seamless execution are paramount. A high achiever who loves to learn, craves a team environment, thrives under pressure, and seeks to make a significant impact in an established and growing company will be at home in this role and setting. Resourcefulness, exceptional critical thinking skills, and the ability to anticipate needs and proactively address challenges will position a candidate for success.
The ideal candidate will have prior experience working with law firms, corporate legal departments, or an eDiscovery service provider. The ability to communicate effectively and confidently with C-level executives and high-profile clients is essential along with the ability to work flexible hours as needed.
Remote, work from home opportunity.
Responsibilities
- Provide general administrative support to senior Sales executive in support of client relationship management, new business development initiatives, and market research
- Drive client satisfaction through proactive communication and problem-solving
- Coordinate the creation of proposal and pricing estimates, service agreements, and statements of work
- Coordinate client response and escalations among business development executives, project management team, legal team, and other internal resources, as necessary
- Track expenses and create expense reports in an online reporting tool
- Organize meetings including coordination across teams and aligning calendars
- Other duties as needed
Qualifications
- Bachelor's Degree required or equivalent work experience
- Excellent verbal and written communication skills
- Demonstrated ability to provide customer service and support to internal and external contacts
- Proficiency in Microsoft Office Suite and CRM software
- Demonstrated ability to handle confidential information
- Prior experience learning new tools and processes quickly
- Ability to handle multiple competing items and remain organized
- Friendly disposition and willing to go above and beyond to support internal and external clients
- Available to work flexible hours, including outside standard office hours
Why You will Love Working for KLD
At KLD we invest in employees and their families by placing their wellbeing first. We offer competitive total compensation that includes base pay, bonus potential, inclusive benefits, wellness programs, and perks. We use market and industry data to inform pay decisions while considering geography and labor markets, individual experience, and business needs. Individual compensation will vary, although a reasonable estimate of the current annualized base pay range for this position is $60,000 to $80,000 and bonus eligibility.
- This position is 100% remote, and we offer high-performance laptop computer, options for wireless or external speaker, up to two 24" 2K monitors, and a mobile phone for business use.
- Generous paid time off, that offers various time off options to help employees maintain a work-life balance, such as vacation, paid sick leave, parental leave, paid jury leave and more!
- Comprehensive health, dental, vision and supplemental benefits package that includes life insurance, short- and long-term disability, to promote the health of our employees.
- Remote-friendly, flexible working culture, where you can apply to work from a number of global locations.
- A focus on continuous professional development through various training and education reimbursement programs.
- A diverse and inclusive workplace where we all learn, grow, and achieve the greatest heights…together.
- A surrounding team of mission-driven individuals who genuinely love what they do.
- Equity incentives and company bonus programs; that way, we all share in the success of KLDiscovery.
- Free, fun, interactive and incentivized global wellness program that promotes the wellbeing of our employees plus offers a wide range of perks and discounts!
- FREE Employee Assistance Program (EAP) because we all could use a little help and support every now and then.
- 401(k) with employer match to help our employees achieve financial success.
- KLD supports the communities where our employees live and offers a paid community service day for employees to volunteer with what resonates with them.
- To keep our furry, 4-legged family members healthy, KLD employees can opt in for Pet Insurance.
Our Cultural Values
Entrepreneurs At Heart, We Are a Customer First Team Sharing One Goal And One Vision. We Seek Team Members Who Are
- Humble - No one is above another; we all work together to meet our clients’ needs and we acknowledge our own weaknesses
- Hungry - We all are driven internally to be successful and to continually expand our contribution and impact
- Smart - We use emotional intelligence when working with one another and with clients
Our culture shapes our actions, our products, and the relationships we forge with our customers.
Who We Are
KLDiscovery provides technology-enabled services and software to help law firms, corporations, government agencies and consumers solve complex data challenges. The company, with offices in 26 locations across 17 countries, is a global leader in delivering best-in-class eDiscovery, information governance and data recovery solutions to support the litigation, regulatory compliance, internal investigation and data recovery and management needs of our clients.
Serving clients for over 30 years, KLDiscovery offers data collection and forensic investigation, early case assessment, electronic discovery and data processing, application software and data hosting for web-based document reviews, and managed document review services. In addition, through its global Ontrack Data Recovery business, KLDiscovery delivers world-class data recovery, email extraction and restoration, data destruction and tape management.
KLDiscovery has been recognized as one of the fastest growing companies in North America by both Inc. Magazine (Inc. 5000) and Deloitte (Deloitte’s Technology Fast 500) and CEO Chris Weiler has been honored as a past Ernst & Young Entrepreneur of the Year™. Additionally, KLDiscovery is an Orange-level Relativity Best in Service Partner, a Relativity Premium Hosting Partner and maintains ISO/IEC 27001 Certified data centers.
KLDiscovery is an Equal Opportunity Employer.
Texas PI# A04094801
