MORE ABOUT THIS JOB:
Our Team
Client Services On-Site Delivery (OSD), a part of Enterprise Technology Operations (ETO) in Core Engineering, is responsible for providing on-site technical support for a variety of systems and hardware used by internal business users. The OSD team is also responsible for the lifecycle management of workplace hardware inventory, and multimedia support. This includes infrastructure build-outs, hardware provisioning, asset management, troubleshooting, on-going support on both desktop hardware & software components, and multimedia event planning/support.
Users engage OSD by contacting the Service Center for ticket dispatch or by submitting a service request. As the OSD Lead in our San Francisco office, you will be responsible for the San Francisco’s OSD Team’s deliverables.
RESPONSIBILITIES AND QUALIFICATIONS:
Your Impact
Our OSD Lead oversees the daily operations of the local team to ensure all objectives are met. This includes resolving all hardware break/fix issues, multimedia support, inventory management as well as coordinating and executing various projects to meet the firm’s goals. OSD Leads collaborate with business clients to ensure technology needs are met. They also work collectively with the America’s Regional Team and actively participate in identifying solutions and consistency across the regional offices.
As an OSD Lead you will be responsible for the deliverables of the San Francisco OSD team and engaging with clients to better understand their technology workflow. You will work with the regional on-site team, service center technicians and with end users to troubleshoot, diagnose and resolve problems. This encompasses discussions surrounding desktops, monitors, remote computing, AV and telecom (including turrets) as well as new hardware deployments and video conferencing; consisting of Windows 10, Chrome OS, macOS and Citrix.
HOW YOU WILL BE SUCCESSFUL
- Successfully engage with users to clarify and prioritize requests
- Collaborate effectively with the regional team and engineering peers
- Develop a strong relationship with the business users and your colleagues to instill confidence and trust
- Demonstrate ownership, accountability and leadership
- Promote long term value to clients
- Adopt a solution-oriented mentality by breaking down complex problems into smaller pieces of value
- Model strong facilitation skills amongst a diverse group of engineering teams and users
- Demonstrate initiative towards augmenting your knowledge within the environment you support
- Positively influence outcomes by challenging status quo and seeking win-win solutions
Basic Qualifications
- A minimum of 6 years of working experience supporting the financial industry or similar fast paced environment
- Thorough knowledge and troubleshooting skills related to desktop hardware and telephony (Windows 10, Chrome OS, macOS and Citrix)
- Demonstrated ability to engage with users, understand complex problems and technical issues
- Effective verbal and written communication skills: The position requires you to be in direct contact with high-level end-users on a daily basis as well as the corresponding support teams; must be responsive and able to efficiently document all working tasks and outstanding issues
- Proven ability to influence cross-functional teams and demonstrate leadership without direct authority
- Planning and organization: Given the dynamic nature of the environment, must be able to multi-task, tracking the status of multiple projects simultaneously while working in parallel with the other technology teams
- Teamwork: This position is highly visible to end-users who will depend on you to solve a multitude of issues. Must be willing to assist teammates to accomplish the daily objectives.
ABOUT GOLDMAN SACHS:
Goldman Sachs is a leading global investment banking, securities and investment management firm that provides a wide range of services worldwide to a substantial and diversified client base which includes corporations, financial institutions, governments and high net-worth individuals.
Founded in 1869, Goldman Sachs is one of the largest and most venerable investment banking firms in existence. The firm is headquartered in New York and maintains offices in San Francisco, London, Bangalore, Frankfurt, Hong Kong, Tokyo and other major financial centers around the world.
At Goldman Sachs, the focus of our people, capital and ideas is to enable our clients, shareholders and the communities we serve to thrive. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firm-wide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.
We’re dedicated to identify reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html
