Senior Director Delivery

Position: Senior Director Delivery

Business Unit: Adobe Customer Solutions

Location: Noida, India

Our company:

Changing the world through digital experiences is what Adobe's all about. We give everyone - from emerging artists to global brands-everything they need to design and deliver extraordinary digital experiences. We're passionate about empowering people to build alluring and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We're on a mission to hire the very best and are committed to building extraordinary employee experiences. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours.

The Challenge:

The Senior Director of the ACS - GDC holds responsibility for a multi-disciplinary team that delivers solutions for Adobe Customers across all technology and functional areas within the Digital Experience business. This manager leads the practice, handles people managers and individual contributors, and holds direct responsibility for the health and growth of their practice, business performance of the practice, and team members' mentoring, growth, and development.

What You'll Do:

Practice capacity and organization:

• Alignment of Practice team to organizational objectives; recommendations related to team organization and headcount needs.

• Ownership of Practice recruiting, hiring & onboarding; Onboarding supported by Adobe onboarding programs and services onboarding via Business Management team.

• Leadership & Practice team meetings and communications.

• Demonstrating their Practice members (People Managers, Senior Principals, Principals, et al) in Customer critical issues and/or Practice initiatives.

• Collaborating with other ACS Practice Managers and broader Adobe organization to drive common initiatives and objectives

Practice business performance; Meeting business objectives:

• Practice backlog&. revenue acceleration.

• Maintaining a healthy mix of onshore: offshore within the practice to best utilize our full capacity across teams and hit our margin goals.

• Ownership of Practice Free Work (FW) and Productive planning and admin.

• Practice revenue forecast.

• Operational reporting/accountability in partnership with operations/ reporting teams.

• Cost center ownership and expense management.

• Setting Practice strategy and quarterly priorities in alignment with leader; leading team performance toward those priorities.

Customer Leadership:

• Involvement in Delivery, pre-sales and deal approval (supporting the accountable Client Partner); delegation of pre-sales support to Practice People Managers and/or team members where appropriate.

• Involvement in Customer-criticalPartnersCustomer-facing issues in support of Client Partner.

• Customer facing interactions, including onsite travel, to stay current on engagement successes, challenges, and opportunities, and solicit feedback for Practice improvements.

• Internal and External Thought Leadership, Collaboration, and Alignment:

• Industry Vertical Thought Leadership (Industry Practice Leadership) and/or Competency Thought Leadership (Technical/Strategy Competency Practice Leadership).

• Collaboration with Center of Excellence (COE) regarding Thought Leadership, Methodologies, Tools, and/or other needs.

• Leadership of or participation in other special initiatives.

• Supporting BU collaboration and alignment.

• POV&. input on GTM, tools&. ensuring delivery readiness.

• Onshore/Offshore alignment related to Practice team, goals, priorities, and collaboration.

• Planning and collaboration with Business Management team, Field Enablement, and others as appropriate as it relates to enablement and growth of Practice team members.

• Driving adoption of methodologies, standard methodologies, repeatable frameworks developed by the COE.

• Submission and/or sponsorship of Practice members' reusable code and methodologies to COE for solution standard methodologies&. Knowledge Management.

Development of Team Members:

• Primary stewards of leading, mentoring, guiding, coaching ACS consultants to be the best of the best

• Quality and routine Check-Ins (quarterly), Career Action Plans (PDPs, annual), goal-setting with team members in line with individual's goals and group priorities and objectives, mentoring.

• Own and drive key people-related action items coming out from the Employee Pulse Check­ in surveys

• Cultivation of top talent; coaching toward and assistance in readiness for promotion and/or next role.

• Performance management of team members when necessary.

• Team skill development; partnership within our org and with WWFO Enablement team to plan, execute and drive key enablement across the right resources on the team

• Distilling and communicating/providing Feedback from various sources, including Project Feedback Forms and 360° Feedback tool.

• Recommendations of promotions, compensation, and annual Rewards.

What You Ought to Succeed:

• With a total of 22+ years of experience and 12+ years' s a Consulting Manager and 10+ years' experience as a client-facing consultant, including delivering enterprise-scale technology solutions in a services organization

• Experience leading consulting teams with proven thought leadership in the following types of projects:

• Content management

• Web Analytics

• Campaign management

• Other Digital Marketing and/or Enterprise software technologies

• Experience building out new teams and helping organization through transformative change

• Experience developing reusable practices and methodologies

• Excellent verbal, presentation and written communication skills, including executive communications

• Excellent problem-solving skills, with a demonstrated ability to identify issues, solve them quickly and well, and know when to rely on internal resources to assist.

• Strong conflict resolution and negotiation skills

• Ability to collaborate effectively with teammates and clients

• Professional demeanor, ability to interact with and lead teams with varied strengths throughout Adobe, and communicating with client managers, directors, and VPs including CMOs and CXOs

• Superb organizational skills to lead cross-functional teams

• Outstanding team building and team management skills

• Ability to lead in an environment of uncertainty, ambiguity and complexity with diverse partners.

• Willingness to travel up to 50%