Seller Support Specialist

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Position Summary:

As a Customer Support Agent, you will be responsible for promptly and courteously addressing inquiries from customers to contribute to overall customer satisfaction. You will primarily provide support via email and possibly to expand to communication channels.

Key Responsibilities:

• Responding to customer inquiries via inbound and outbound email mainly
• Identifying and resolving issues promptly
• Providing information about our products (eBay site and features) and services, policies
• Troubleshooting all products related to the eBay platform and clearly offer solutions or recommendations
• Handling complaints and escalations to/from related teams
• Providing up-selling, cross-selling and account retention services as directed or needed
• Collecting customer feedbacks to enhance our services
• Proposing improvements to support processes
• Building and sustaining a strong and trustworthy relationship with our customers.
• Collaborating with other departments (technical support, business operations team, marketing, etc.)
• Perform related duties as assigned

Qualifications:

• Minimum 2 years of customer support experience and call handling in an offiice environment.
• Language Proficiency: Native level in Japanese, business level in English. Additional languages are a plus.
• Communication Skills: Self-driven with proactive communication skills. An excellent communicator with the ability to build and maintain strong working relationships and an excellent team player.
• Technical Knowledge: Proficiency with Microsoft Office tools and online communication tools such as Slack and Zoom.
• Adaptability: Comfortable in a dynamic, fast-paced environment.
• Cultural Fit: Passion for eBay's unique start-up culture and a drive to effect change.
• Work environment: WFH/Hybrid experience is an advantage
• Educational background: Bachelors/Degree or equivalent experience

Please note the followings when applying for eBay Japan's positions:

• We implement hybrid work: It is mandatory for employees to work 1 day/week on-site. WFH is up to 4 days/week. Full remote work option is not available.
• We implement staggered time where employees can vary their start and end times between 8:00 – 10:00 AM and 5:00 - 7:00 PM respectively.
• Relocation would be needed at the candidate's expense if the s/he lives afar from our office in Tokyo.
• Foreign nationals must already have the work visa/status at time of application.
• Must to take background check before joining eBay Japan.
• The compensation will be custom-determined based on the individual's experience.

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eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

Jobs posted with location as "Remote - United States (Excludes: HI, NM)" excludes residents of Hawaii and New Mexico.

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