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Onsite Helpdesk Engineer

unlimited holidays - extra holidays - extra parental leave - long remote period allowed
Remote: 
Hybrid
Contract: 
Full time
Experience: 
Entry-level / graduate
Work from: 
New York (US)

Offer summary

Qualifications:

Basic technical support skills, Documentation creation and maintenance, Hardware and software troubleshooting, User onboarding and offboarding.

Key responsabilities:

  • On-site dedicated client support in New Jersey
  • Remote desktop support and troubleshooting
  • Network and server monitoring
  • Customer service and communication
  • Maintain IT hardware inventory
Bit by Bit Inc logo
Bit by Bit Inc Information Technology & Services SME https://www.bitxbit.com/
51 - 200 Employees
About Bit by Bit Inc
Bit by Bit is a Full Service IT Company. Tech Savvy. Business Smart. since 1987 We provide a wide range of technology products and services and business solutions to companies and organizations of all sizes across a variety of markets. We have specialized expertise in managed services, outsourced IT, Cloud solutions, hosted applications, document delivery and fax solutions, document management, data capture and forms processing solutions, workflow and business process management, collaboration solutions, application development, custom programming, website design, web application services, web experience management, web content management, social community platforms and digital marketing systems. We work with best of breed and industry leading software, hardware and platform providers and take the time to understand our clients specific needs and individual business requirements in order to tailor a solution and implement technology that will increase efficiency and productivity with extremely reliable performance and measurable ROI results. Our technical services and support professionals are experienced, trained and certified technologists, engineers, programmers and developers with a track record of delivering a high level of customer service. We pride ourselves on rapid response times and timely resolution and efficient completion of projects as promised and on budget. What differentiates us is is that we take time to listen and learn and understand the real business needs of our clients. It is not just the technology, but what the proper use of technology can do for you. We work together with you to help you navigate the constantly evolving world of technology and we have the expertise to determine the right path for your business. We value the long term relationships we have with our customers and work hard to continue to earn their trust. We focus on results - our reputation and your success depends on it.
See more Bit by Bit Inc offers

Job description

Bit By Bit is looking for a talented and passionate Help Desk Engineer committed to providing top-notch customer service and technical support for our clients. We are searching for someone to take on a Dedicated Helpdesk Engineer position (Salary based on proficiencies). In this position, you would be on-site and dedicated to a specific client. In this role you would be part of a team dedicated to this account with the ability to escalate issues to our NYC based staff. This will be a full-time position, working on the client’s site 3-4 days a week.

Qualifications:

·       Basic technical support of client systems

·       Create and Maintain documentation

·       Maintain Client IT Hardware inventory

·       Hardware and software troubleshooting

·       User onboarding and offboarding

·       Audio/Visual Conference support

·       On-site to client in New Jersey - Candidate should have a car

Requirements

Technical Responsibilities:

  • Remote Desktop support and Troubleshooting for Windows
  • Network and Server Monitoring
  • Antivirus Deployment
  • Microsoft Active Directory Domain and File Server Administration
  • Private and Hosted Email (Exchange, Office 365, Google Apps)
  • Email Spam and Antivirus Administration
  • Stellar Customer Service skills and communication skills
  • Proficient with all Microsoft suite products
  • Experience with MFA, SSO, AD and o365 preferred
  • Professional attitude and commitment to providing exceptional client service. We place a high emphasis on client satisfaction

Additional Desirable Skills:

  • MSP experience
  • Experience supporting Law Firms
  • Network Certifications and Training (Microsoft, Apple, CompTIA, and Cisco)
  • Firewall and Switch Administration

Minimum of 1 year experience working with a Managed Services IT company preferred.

Education:

4 year College degree, preferably a B.S in a technical science or equivalent experience. All Microsoft and/or Apple technical certifications are a plus.

Benefits

Salary 60K+ Based on experience

Certification Training

Medical and Dental

Paid Vacation

401K

Required profile

Experience

Level of experience: Entry-level / graduate
Industry :
Information Technology & Services
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Network MonitoringEmail ManagementSystem MonitoringAzure MFAFile ServersSuitecommerceCustomer Service TrainingActive DirectoryRemote Desktop ServicesDomain ControllersClient ServicesMicrosoft Office 365Antivirus Software

Other Skills

  • Verbal Communication Skills
  • Troubleshooting (Problem Solving)
  • Professionalism
Are you interested?

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