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Operations Manager

unlimited holidays - extra holidays - extra parental leave - long remote period allowed

Remote:

Full Remote

Contract:

Full time

Experience:

Senior (5-10 years)

Work from:

Egypt

Offer summary

Qualifications:

5 years e-commerce operations experience, Logistics, fulfillment, vendor management expertise.

Key responsabilities:

Manage e-commerce platforms and processes
Analyze metrics, report findings, drive innovation
Lead team, collaborate with marketing, ensure compliance

ILLA Scaleup https://illa.com.eg/

51 - 200 Employees

See more ILLA offers

Job description

Job Summary: The Operations Manager will be responsible for overseeing the daily operations of the e-commerce spare parts business. This includes managing inventory, optimizing product listings, ensuring the website is running smoothly, and handling customer service, order fulfillment, and shipping logistics.

Key Responsibilities:

Manage and optimize e-commerce platforms to ensure high uptime, fast load times, and seamless user experience.
Coordinate with cross-functional teams to ensure efficient e-commerce operations, including inventory management, logistics, and customer support.
Analyze and report on e-commerce performance metrics to identify areas for improvement and growth opportunities.
Stay up-to-date with industry trends and best practices to drive innovation and maintain competitive advantage.
Lead and mentor e-commerce team members to develop their skills and achieve company goals.
Collaborate with the marketing team to develop and execute targeted campaigns to drive traffic and sales.
Ensure compliance with all applicable laws and regulations related to e-commerce operations.

Requirements

5 years of experience in e-commerce operations
Expertise in logistics and fulfillment
Strong vendor management skills
Experience with e-commerce platforms
Exceptional problem-solving abilities
Knowledge of customer service best practices
Ability to analyze data and create reports
Excellent communication and interpersonal skills

Benefits

Personal & Family Medical Insurance Programs
Career development budget.
Flexible Work Hours
Remote Work Policy
Work with the latest and cutting-edge technologies.
Experience a great and fun work environment.
Be part of a unique team that delivers world-class products.
Celebrations: Join us in celebrating birthdays, work anniversaries, and other milestones within our vibrant community.
Diverse and Inclusive Environment
Child and Pet friendly work spaces
Menstrual Work-from-Home Days
Leave and Bonuses: Benefit from flexible leave options for marriage, bereavement, and parental needs, along with associated bonuses.