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Operations Manager

unlimited holidays - extra holidays - extra parental leave - long remote period allowed
Remote: 
Full Remote
Contract: 
Experience: 
Senior (5-10 years)
Work from: 

Offer summary

Qualifications:

5 years e-commerce operations experience, Logistics, fulfillment, vendor management expertise.

Key responsabilities:

  • Manage e-commerce platforms and processes
  • Analyze metrics, report findings, drive innovation
  • Lead team, collaborate with marketing, ensure compliance
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ILLA Scaleup https://illa.com.eg/
51 - 200 Employees
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Job description

Job Summary: The Operations Manager will be responsible for overseeing the daily operations of the e-commerce spare parts business. This includes managing inventory, optimizing product listings, ensuring the website is running smoothly, and handling customer service, order fulfillment, and shipping logistics.
Key Responsibilities:
  • Manage and optimize e-commerce platforms to ensure high uptime, fast load times, and seamless user experience.
  • Coordinate with cross-functional teams to ensure efficient e-commerce operations, including inventory management, logistics, and customer support.
  • Analyze and report on e-commerce performance metrics to identify areas for improvement and growth opportunities.
  • Stay up-to-date with industry trends and best practices to drive innovation and maintain competitive advantage.
  • Lead and mentor e-commerce team members to develop their skills and achieve company goals.
  • Collaborate with the marketing team to develop and execute targeted campaigns to drive traffic and sales.
  • Ensure compliance with all applicable laws and regulations related to e-commerce operations.


Requirements
  • 5 years of experience in e-commerce operations
  • Expertise in logistics and fulfillment
  • Strong vendor management skills
  • Experience with e-commerce platforms
  • Exceptional problem-solving abilities
  • Knowledge of customer service best practices
  • Ability to analyze data and create reports
  • Excellent communication and interpersonal skills


Benefits
  • Personal & Family Medical Insurance Programs
  • Career development budget.
  • Flexible Work Hours
  • Remote Work Policy
  • Work with the latest and cutting-edge technologies.
  • Experience a great and fun work environment.
  • Be part of a unique team that delivers world-class products.
  • Celebrations: Join us in celebrating birthdays, work anniversaries, and other milestones within our vibrant community.
  • Diverse and Inclusive Environment
  • Child and Pet friendly work spaces
  • Menstrual Work-from-Home Days
  • Leave and Bonuses: Benefit from flexible leave options for marriage, bereavement, and parental needs, along with associated bonuses.


Required profile

Experience

Level of experience: Senior (5-10 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Verbal Communication Skills
  • Problem Solving
  • Leadership
  • Mentorship

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