IT Executive (Philipines)

About Us

Love, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are Southeast Asia’s leading womenswear brand, headquartered in Singapore, with an omnichannel presence across Hong Kong SAR China, Indonesia, Malaysia and a retail franchise in Cambodia. In addition, we have also expanded into international markets namely the Philippines and the United States of America.

Founded in 2010, we are proudly female-founded with more than 65% female representation in leadership roles (#girlpower!). We raised a US$50M Series C round in 2021 and know that we’re on the cusp of something great, where we’re working towards becoming the most thoughtful brand globally, for the Asian female consumer, especially when it comes to our products, community and experiences.

There’s a lot more work to be done with all of our exciting plans. So we’re looking to team up with people who are wildly passionate about making an impact and be part of a dynamic team, in a workplace with no corporate BS (yes, you read that right!)

The role

You’ll have front seat experience in impacting women across the globe through fashion and technology. As our trusty IT Executive, you will be the enabler for all teams in Love, Bonito by providing them with a top-notch and seamless working environment. Most importantly, you’ll be part of an amazing journey of building the best technology team in the region.

You should have

• A self-starter with a strong work ethic and get-things-done attitude
• Good familiarity with various technologies, software, and hardware
• A geek at heart who’s always staying abreast of the latest tech
• Strong sense of vigilance, immediacy, and attention to detail
• Able to work under pressure in a fast-paced environment
• Strong communication skills - with stakeholders, users, and vendors

Main Responsibilities:

• Provide 1st level desktop, network and application support, including service request, incident management, and problem resolution.
• Support technical issues related to end-user devices (e.g., desktop/laptop computers, printers, scanners, tablets, and smartphones) and software (e.g., Microsoft Office and emails).
• Support retail store POS software and hardware.
• Set up accounts and workstations, as well as deploy and configure software and hardware in bulk.
• Manage network servers, technology tools, and the setup and deployment of new desktop/laptop computers, including Windows Active Directory administration.
• Monitor system performance and maintain them as per requirements, troubleshooting issues and outages.
• Ensure security through access controls, backups, and firewalls.
• Upgrade systems with new releases and models.
• Develop expertise to train staff on new technologies.
• Build an internal wiki with technical documentation, manuals, and IT policies.
• Effectively manage software and hardware equipment needs across both HQ and store locations.
• Develop procedures, guidelines, and checklists for future reference.
• Support and maintain physical security systems such as CCTV and door access.
• Collaborate with internal teams to enhance problem resolution and reduce knowledge gaps.
• Partner closely with HR to ensure a seamless onboarding and exit process from an IT standpoint.
• Ensure adherence to the operating budget for Internal Operations Function.

Requirements

• Diploma in IT/Computer Science/or related fields.
• Basic troubleshooting techniques for resolving MS/Mac operating system issues
• Understanding of networking and internet technologies, IT infrastructure experience – knowledge of servers, desktops, ERP software, POS system, firewall, router, and switch are essential.
• Familiar with cloud technologies
• Willing to learn new technologies and systems quickly, and adapt to a very fast paced, fast-changing environment.
• 2-3 years of relevant experience in IT/Desktop support.
• Previous startup experience of all kinds are welcomed!

Benefits

Flexible Work Arrangement

• Work from anywhere!
• Hybrid work and adjustable hours - as long as present during our core working hours

Staff Wellness

• Comprehensive corporate insurance (Fully covered visits at our panel clinics, Dental coverage, Maternity reimbursement)

Learning and Career Development

• Learning and development (i.e. subscription plans to best-in-class resources, personal development fund etc)
• Dedicated leadership training for those of managerial responsibilities
• Friday pm off for learning

#TeamLB perks

• Generous staff discount off LB products
• Corporate partnerships with a variety of companies
• Welcome to #TeamLB swag and store gift cards (get your LB work outfit on us!)
• Employee driven peer-to-peer recognition platform to honour and celebrate everyday achievements
• Internal Referral programme