1. Do you want to make a difference?
2. Do you believe everyone is entitled to quality healthcare?
3. Do you desire to serve the underserved in your community?
For over 25 years, Southwest Care Center has been providing exceptional healthcare to the communities of Santa Fe and Albuquerque, NM. We are a non-profit, FQHC-LAL providing medical, behavioral health, case management, community outreach, diabetes education, and pharmacy services. We are proud to offer gender equity medicine, syringe exchange, and HIV/HepC treatment, testing and other services within our communities.
Southwest Care Center is currently seeking a full-time Director of Quality & Population Health. This is a hybrid remote position supporting the Santa Fe and Albuquerque clinics; therefore, must reside in the local market area of Albuquerque or Santa Fe, New Mexico.
Reporting to the VP of Quality Assurance and Operations, the Director of Quality and Population Health strives to attain unsurpassed clinical and patient-reported outcomes, eliminate preventable harm, and build organizational participation through transparency, collaboration, and mutual learning.
The position is tasked with developing and championing quality of care, population health, and value-based health care programs with the goal of assisting with successful operational implementation of all within the organization. This will involve the engagement of leaders, clinical staff, and providers to implement both clinical and operational processes to improve the patient experience, quality, and total cost of care. Coordinates initiatives closely with Clinic Operations, Revenue Cycle, and other collaborating departments.
Quality Assurance and Performance Improvement:
Manages and oversees QAPI activities including patient experience surveys and reviews, clinical quality measure satisfaction (UDS measures, HEDIS measures, Annual Wellness Visits), pursuant to HRSA and PCMH requirements, value-based care agreements, pay for performance and other population health initiatives.
Acts as a resource and subject matter expert in the development and implementation of departmental performance improvement initiatives to improve patient outcomes, experience, and safety.
Provide support and assist with the prioritization of internal and external referrals, no shows, medication adherence, hospital admissions, discharges, and transfers ensuring care coordination, closure and documented in the EMR according to policy.
Risk Management and Safety:
Analyzes and determines best course of action for incidents and complaints; route to the appropriate manager/director for intervention and follow up to ensure closure according to policy; creation of dashboard reports to identify ongoing trends and patterns.
Consult with key stakeholders on patient and workplace safety activities by being a subject matter expert, identifying threats and hazards, conducting risk assessments, and implementing measures to mitigate ongoing risk.
Acts as a resources and liaison between SCC and attorneys for litigation related for malpractice, civil suits, and other adverse patient events.
Compliance, Regulatory and Accreditation:
Maintain CQR software including by ensuring information is accurate and updated as needed, managing vendor lists, employee lists, meetings, exclusion screening, policies and procedures, contracts, insurance policies and other key documents.
Assist the Director of CQR in preparing for and maintaining a continuous state of readiness for regulatory and accreditation preparedness including HRSA, PCMH, DOH, and others as assigned.
Conduct medical record audits as prioritized by the annual CQR work plan.
Population Health:
Function as a liaison between SCC and payers to ensure patient’s chronic conditions are being managed through increased visit frequency.
Ensure AWVs and WCCs are being completed as a benefit provided by the insurance company to focus on prevention.
Identify and educate patients on the importance of population health initiatives including social drivers of health, health equity, prevention screenings, managing chronic conditions, and medication adherence.
Develop population health campaigns for workforce and patient awareness and education.
Other Duties as Assigned:
This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
Monday - Friday schedule
Competitive salary
Great work/life balance with generous time off plans
Tuition reimbursement availability.
Full benefits package includes medical, dental, vision, 401k with substantial employer contribution, paid time off, professional development programs, and 340B prescription access.
Minimum five years’ experience in a primary care medical clinic office with experience in aforementioned areas. Preferably at least 3 years’ experience in a similar role at a Federally Qualified Health Center or FQHC Look-Alike preferred.
Minimum bachelor’s degree. Preferred master’s degree, preferably in Business or Operations Management.
Basic Life Support (BLS) preferred
Apply today and we will connect you with a member of our recruitment team. We look forward to speaking with you soon.
If you experience difficulty applying or need assistance please contact HR@southwestcare.org.
*Please note, we are unable to respond to resume inquiries.
The Land of Enchantment offers residents a way of life that you won’t find anywhere else in the United States. Our clinic locations are in Santa Fe and Albuquerque, NM. Each with its own unique vibe and both offering all the perks you get when you call New Mexico Home.
Rich cultural and historical diversity.
310 days of sunshine, combined with a mild, dry climate and four distinct seasons! You’ll forget what humidity is when you live here.
Unlimited year-round outdoor opportunities including hiking, rock-climbing, rafting, motorized sports, and even skiing. Yes, we have really big ski mountains in and around the deserts of New Mexico!
Diverse and inclusive communities with amazingly kind people from all walks of life.
Gorgeous landscapes that include desert and majestic mountains. New Mexico has to be to be seen to believe.
Continuous festivals, concerts, and events including the internationally known Balloon Fiesta of Albuquerque.
International airport providing low-cost, quick access in-country and out.
Big city amenities found in Albuquerque with easy access from Santa Fe (50 min). Many of our employees commute between these cities. Both cities are connected by the NM rail system for those looking for a relaxing commute with a breath-taking view.
Great schools and family friendly communities.
And let’s not forget about New Mexican cuisine—it is some of the best food in the country. Will you have red or green?