Implementation Consultant

Job Description
Are you a Senior Implementation Consultant who likes to use your skills in technical software integration consultancy and customer service to deliver a “Pre-sale to Production” implementation journey to a global and varied customer base? Do you want to be part of a team that develops, markets and deploys cutting-edge products from cradle to grave? We are looking for you!

About Payter
At Payter, we are innovators, pioneers, and leaders in the dynamic realm of contactless and cashless payment technology in a wide range of markets such as Electrical Vehicle Charging, Transportation, Retail, Hospitality, Vending, Charity, Parking, and beyond. The adaptable Payter platform accommodates a diverse range of payment technologies (NFC, EMV, ApplePay, GooglePay, etc.), international banking processes, closed-loop payment and loyalty schemes and telemetry.

Through continuous innovation and in-house development, we redefine how vendors connect with their customers, empowering them to boost revenue, enhance user experiences, and access real-time sales and performance data. We support a broad range of technologies, from Contact & Contactless EMV, Mifare, WiFi, 5G, Bluetooth, Touch Screens and more. Our state-of-the-art products have an extremely long service life, are of high quality, compliant with multiple international standards, boast great design, are user-friendly for all, multifunctional, and easy to integrate.

Examples of successful collaboration include:

• EV Charging: Fastned, Shell, BP, Ionity, Alfen, EVBOX

• Cashless Charity Donations: Hartstichting, WWF, Save the Children, Royal British Legion

• Food & Drink Vending: Coca Cola, Lavazza, Starbucks, Jacobs Douwe Egberts, Costa, Heineken, Maas International, Franke, WMF, Wurlitzer, Selecta

• Hospitality & public locations: Compass Group, Sodexo, Albron, TU Delft, TU Eindhoven

• Gaming & Entertainment: Pinball, Slot Machines, Gaming Arcades, Efteling

• Petrol Stations services Laundry, Car Wash, Kiosks, Toilets: Shell, BP, Exxon

• Special Products: Photo Booths, Dog Wash Station

Your Challenge at Payter:
As Implementation Consultant at Payter, you will be responsible for a range of critical and customer focussed activities within the wider Payter ‘Product’ function. Imagine yourself as the expert helping customers smoothly implement our products, from Pre-Sale to Production. You'll offer expert advice and developer support, conduct product training, and provide assistance to our clients during the deployment and go-live of Payter solutions in the field. As the organisation’s technical experts on Payter products, you may also occasionally be asked to provide additional assistance to Payter’s customer support team on more complex or unusual technical support escalations.

Your Field of Responsibilities:

• Through a mixture of training, documentation review and experimentation, become an expert in the operational use of Payter’s range of products and services. In particular understand the various integration options including cloud API’s, local TCP/IP Socket connectivity options, and more traditional serial and binary communication methods

• Offer a variety of Payter clients your expertise in activities such as an introductory walk-through/consultation process with new customers, provide support to those customers whilst they are developing and testing their implementation, and finally test and certify their efforts prior to approving a production deployment

• Respond efficiently to integration support tickets (mostly via email into a ticket management system) with detailed answers to the queries raised and/or offers of other methods of assistance such as interactive video calls or other presentations, online chat solutions or phone calls to meet the customer’s communication preferences and accurately record those interactions ensuring sufficient information is available should another member of the team need to follow-up if you’re unavailable

• Support Payter Implementation Consultant Project Managers in this capacity on larger and more complex projects

• Throughout these customer engagements, note any opportunities for product, service and process improvement to feedback into the wider team ensuring a consistent focus on the provision of an exceptional customer experience.