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Data Entry Team Lead

Remote: 
Full Remote
Contract: 
Experience: 
Mid-level (2-5 years)

Offer summary

Qualifications:

2+ years in BPO, Strong communication skills, Attention to detail, Work from Home setup requirement.

Key responsabilities:

  • Provide feedback and coaching
  • Train, monitor, and strategize
  • Assist in policy development and implementation
  • Resolve team conflicts
  • Oversee day-to-day operations
Bold Business logo
Bold Business Scaleup https://www.boldbusiness.com/
201 - 500 Employees
See more Bold Business offers

Job description

The BPO Team is core to our business and is responsible for making sure all of the licensing and credentialing tasks that we take on for our customers are completed efficiently and accurately. The team leader is responsible for training team members, setting strategies, and monitoring progress towards the team's goals.

 

To be a successful team leader, one must be able to monitor team performance and report on metrics while motivating team members. It is best to have great interpersonal and communication skills. 


Responsibilities:

  • Provide regular performance-related feedback.
  • Strategizing and monitoring daily activities of operations.
  • Train staff in areas of customer service and company policies.
  • Assist with the development and implementation of service policies, and explaining these to agents.
  • Oversee day-to-day teams' operation and performance.
  • Listen to team members’ feedback and resolve any issues or conflict

 

Why we think this job is great:

  • It’s a 100% remote position where you’ll work from home
  • You’ll have the resources you need to learn, lead, and deliver results

 

Qualifications:

  • At least 2 years of BPO experience
  • Great written and verbal communication skills
  • Attention to detail and accuracy
  • Able to support a Work from Home setup
  • Own PC/laptop (Minimum of i3 processor, 4 gig RAM)
  • Internet speed no lower than 15 Mbps download, 10 Mbps upload

#LI-REMOTE

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Other Skills

  • Motivational Skills
  • Detail Oriented
  • Verbal Communication Skills
  • Social Skills
  • Customer Service

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