Offer summary
Qualifications:
5+ years of BPO experience, Strong background in training and quality management, Excellent communication and interpersonal skills, Analytical thinking ability, Willingness to work in Hybrid setup.Key responsabilities:
- Develop/implement training programs
- Assess and maintain quality standards
- Collaborate with TO leadership for training needs
- Provide feedback and recommendations based on analysis
- Stay updated on RingCentral products/services