Dutch Customer Service

Want to start a new adventure? Move to Greece and experience Mediterranean life! Move to Greece and experience the way of living there. Enjoy the great weather, try the traditional cuisine, go to the beach and visit the hotspots. Sound like an adventure for you? Take a look at this position!

For one of the biggest web shops in the Netherlands, we are looking for customer service agents. You will be part of a team, ensuring a competent and friendly customer service experience over the phone.

Answering inbound calls from retail customers, who have either Sales, aftersales, product enquiries, delivery-related questions or other issues related to the client's sales platform.

Daily tasks

• Listen to customers’ questions and concerns, and provide answers and solutions
• Troubleshooting regarding orders, deliveries, payments and returns
• Point of contact for external sellers
• Provide information about digital products
• Escalation and rerouting of issues to other departments

Required skills

• Fluent in Dutch
• Working proficiency in English
• Excellent communication skills
• Computer skills: MS
• Office, Internet Explorer, Windows, and Mozilla Thunderbird
• System skills: Chat, WhatsApp, Internal, and Bol.com systems
• Typing speed: Minimum 120 characters per minute with 80% accuracy
• Numerical and analytical insight

Our ideal candidate is

• A natural team player - we believe in supporting and developing our people
• Someone who loves to give and receive fantastic customer service - we want you to treat every call, email or social media post as an opportunity to delight our customers
• Communicate in a friendly and professional manner
• Good at listening, inquiring, summarizing and advise
• Flexible, result-oriented, empathetic, a team player
• Verbally strong communicator
• Adapt to changes
• Switch between communication channels with ease
• Build a good relationship with the customer
• You enjoy competition and aspire to be the best

Benefits

• Excellent benefits package
• Multilingual and excellent work environment to provide customer service
• Extensive training
• Adaptation to Greek Culture and Greek language courses
• Internal employee incentives
• Located in an amazing office in Greece with excellent transport links
• Excellent relocation package with a great support system for non-local hires
• Extra Private Health insurance
• Enjoy life in Greece, there are loads of social & sports events

Location

Remote, must be based in Greece