Offer summary
Qualifications:
4+ years experience managing support teams for back-end software, Experience as a support engineer in production environments, Linux knowledge: log analysis, regex, processes, Fluent English, Knowledge of SQL and FIX protocol.
Key responsabilities:
- Manage a global team of 5+ support engineers
- Monitor financial systems and interact with customers
- Resolve technical issues and coordinate with the Development group
- Perform configuration changes and document troubleshooting steps
- Create procedures, use KPIs, manage team's work