Sr. DevOps Engineer

NexusTek is anchored by a long-established core business that delivers unparalleled managed IT services to a wide range of clients. We are embarking on a new chapter, expanding our offerings with three strategic initiatives: Professional and managed services for hybrid cloud, cybersecurity, generative AI and data. Our ambition is to cultivate a premier service organization recognized nationally for its leadership in these areas.

Our mission is to take away technology headaches allowing our clients to focus on their core business. 

NexusTek’s 300 employees span 35+ states to service our growing client base. We have physical offices in Denver, Irvine, Boston, and NYC.

Working hours

8:00 am – 5:00 pm local business hours

Location requirements

Remote, work from home in the United States

Travel may be required 

Why this job is exciting

For those feeling limited in their current IT roles, NexusTek offers dynamic opportunities. As a Senior DevOps Engineer, you will work with clients to understand their business and technology needs and help them transform and optimize their cloud infrastructure. You will be part of a diverse and talented team that leverages cutting-edge cloud technologies to deliver innovative solutions.

Who you are

You are a driven technologist with a passion for cloud, DevOps, and customer support. You possess both exceptional customer service skills and excellent technical skills. You are excited to learn new technologies and help customers succeed. The opportunity to work on a team with exceptionally driven, customer-obsessed associates and leadership is ideal for you. You have a DevOps mindset and can act as a Cloud Computing evangelist in the leading edge of this growing industry. 

Nexustek’s Cloud delivery organization has both a managed service and a professional services practice.  Your primary focus will be to support our managed services practice.  As demand allows, you may also support our managed services delivery practice for outstanding activities required by our customers. 

You know how to:

• Actively engage with customers and other NexusTek support teams as a DevOps/Cloud subject matter expert and escalation point. 
• Assist in the transformation of architecture and technologies, driving adoption of leading-edge cloud services. 
• Lead modernization and optimization efforts to improve reliability and scalability of systems and platforms. 
• Assist the customer with management and improvement with CI/CD pipeline and configuration management tooling and approaches. 
• Automate infrastructure provisioning, configuration management, and deployment processes using tools such as Ansible, Terraform, or Chef.  
• Implement and manage monitoring and logging solutions to ensure the health and performance of our systems using tools like Prometheus, Grafana, ELK Stack, or similar. 
• Manage and optimize cloud infrastructure (AWS, Azure, Google Cloud) and related services. 
• Implement and maintain security best practices across all aspects of the infrastructure. 
• Provide prompt, efficient, detailed, customer-oriented service to NexusTek customers. 
• Work with other customer support teams to ensure a consistent and high-quality level of support. 
• Be a voice and advocate for our customers when something does not feel right. 
• Act as an advocate for our customer, reporting and acting on observed areas for improvement. 
• Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience. 
• Assist with customer communication during critical launches and support events. 
• Create and maintain comprehensive documentation for all implemented systems and processes. 
• Demonstrate analytical/troubleshooting skills and drive to solve problems. 
• Lead customer discussions and articulate the alignment of technology and business objectives. 
• Work in a fast-paced support environment and demonstrate just-in-time learning capabilities. 

You are skilled in most of these technologies:

• Minimum of 5 to 7+ years working directly with, or in support of Cloud technologies (Azure / AWS / GCP / Other) 
• Demonstrated knowledge of DevOps principles. Hands-on experience required. 
• Experience with containerization and/or microservices architecture (Docker, Kubernetes, etc.) 
• Practical experience migrating applications, services and/or servers from on-premises/data centers to the cloud. 
• Experience with configuration management and automation (Terraform, DSC, Ansible, etc.) 
• Senior-level Linux administration
• Demonstrated ability in at least one scripting language (Python, Bash, PowerShell, etc.) 

One or more of the following architect-level certifications may be required: 

• AWS Certified Solutions Architect
• Microsoft Certified: Azure Solutions Architect Expert
• Google Professional Cloud Architect
• Multiple platform certifications, or equivalent experience (Windows, Linux, etc.). 

Benefits:  

This is a full-time position located in the United States and performed remotely with some travel.  

In addition to legally-required benefits, NexusTek offers a generous benefit package to eligible full-time employees, which currently includes the following: 

• Four weeks of annual accrued PTO  
• Seven paid national holidays 
• Medical, dental, vision options  
• Company-paid life insurance, short and long-term disability 
• Voluntary benefits such as critical illness and accident 
• Voluntary Legal Shield and identity theft protection  
• Discretionary annual 401k match plan 
• Generous employee referral bonus plan 
• Employee Assistance Program 
• Access to over 90,000+ courses in ADP My Learning  
• StandOut employee engagement tools 
• Eligible to apply for a Pluralsight license 
• Eligible to apply for NexusTek Technical Academy or Leadership Academy 

We’re happy to provide our comprehensive benefits guide. Each benefit is subject to eligibility requirements as specified in plan documents, and the Company reserves the right to modify the benefits it offers from time to time.

Interview Process - Typical interview process for this role:

Application Stage - Thanks for showing interest!

• Submit your application
• Complete the Culture Index Survey offered in the application steps (link to survey also provided below)
  • Culture Index is offered in 30 languages - select in your native language!
  • Culture Index Link:  https://surveys.cultureindex.com/s/UFfhWqnV5S/71403

Screening Stage - Let's get to know each other!

• Our recruiters carefully consider each application. If you are selected to move forward, we will contact you for the introductory screening 
• 30 min Recruiter screening to introduce you to NexusTek and get to know what motivates you

Interview Stage - We’ll dive into your experience more in depth

• 1-2 technical interviews with senior technical resources
• Interview with one or more senior leadership team member
• References – 3 professional references at least one direct supervisor 
• You are welcome to request additional conversations with team members you didn’t get to meet during the process

NexusTek provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws

NexusTek participates in E-Verify for all US Employees

Please be aware of potential recruitment fraud and fake social media pages. NexusTek will never ask you to pay a fee as part of the interview process. Additionally, we will not ask for your personal banking information until you have signed an employment offer and completed virtual onboarding training and paperwork provided by our HR team. 

All communications with NexusTek professionals will only be sent from an @nexustek.com or ADP email address and never originate from gmail.com, yahoo.com, or other commercial email services. If you are viewing this job post outside of our website and interested in exploring opportunities, please go directly to our Careers Page: https://www.nexustek.com/nexustek-careers/ or https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=567e686e-7575-49d9-b29f-985e7365f987&ccId=19000101_000001&type=MP&lang=en_US