Program Manager, Virtual Resettlement

POSITION SUMMARY:

HIAS is embarking upon providing virtual resettlement services to clients in the Virtual Reception and Placement (VR&P) Program funded by the Bureau of Population, Refugees, and Migration (PRM). This new program is intended to be an alternative, “lighter touch” pathway for higher-resourced, lower-risk cases than traditional on-site resettlement. In the virtual setting, caseworkers assist from afar, communicating through various channels, to assist as needed to position new arrivals for the same ultimate goal—successful integration in the community and early self-sufficiency.

It is anticipated that new arrivals, with support from U.S. ties and virtual caseworkers, will receive core services, including public benefits, healthcare, social services, public education, and employment assistance, while having access to stable housing from the U.S ties.

HIAS seeks a Program Manager, Virtual Resettlement to oversee a fully remote team, including Caseworker Supervisors and Caseworkers, through the Virtual Reception & Placement (VR&P) Program for newly arrived refugees from Latin America and Afghanistan. The Program Manager, Virtual Resettlement will coordinate activities between the case management, operations and training teams to ensure the teams have the appropriate support to carry out the activities outlined in the VR&P Cooperative Agreement. Due to the remote nature of this program, an experienced and effective leader, with knowledge of resettlement work and management of a large team is required. This role is responsible for adhering to program policies and requirements and ensuring the quality assurance of VR&P the team.

Note, this is a temporary position that starts ASAP and ends December 31, 2024, with possible extension. The salary for this position is $80,000.00, and this position is contingent upon a pending funding agreement.

This position can be based at our headquarters in Silver Spring, Maryland or our office in New York, New York, or it can be remote for applicants who live outside of commuting distance to either of our offices and are based in other states in which we are registered (Arizona, California, Colorado, Connecticut, Florida, Georgia, Iowa, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, Ohio, Oregon, Pennsylvania, Texas, Virginia, West Virginia, Wisconsin).

ESSENTIAL FUNCTIONS:

• Supports the Assistant Director, Initial Resettlement with the implementation and oversight of the VR&P Program, which provides virtual case management services to clients for up to 90 days after arrival to the U.S.
• Supervises the virtual resettlement team to ensure regular communication and coordination of activities to ensure clients receive required core services in accordance with the VR&P Cooperative Agreement.
• Oversee the recruitment, hiring and training of VR&P team members and ensures successful onboarding for new team members.
• Guides the Monitoring Specialist with providing monitoring oversight to ensure delivery of core resettlement services and compliance with all grant requirements in accordance with the VR&P Cooperative Agreement; partners and connects with state and local government and service providers in states where HIAS is implementing the VR&P Program to refer clients for support and services; maintains ongoing communication with State Refugee Coordinators and community partners regarding themes and trends seen in arrivals and provide regular opportunities to discuss improvements client services.
• Approves expenses of the VR&P team, ensuring program expenses are within the approved federal budget; coordinates closely with the accounting team to ensure payment of client financial assistance.
• Supports the Assistant Director, Initial Resettlement in reporting to funder and HIAS executive leadership outcomes and successes of the program.
• Maintains regular communication with the team and Assistant Director, Initial Resettlement regarding underlining trends or issues with remote case management services and provides consultations and solutions to address these issues.
• Provides support for other U.S. Programs Resettlement & Integration functions, as needed.
• Performs other duties as assigned.

QUALIFICATIONS & REQUIREMENTS:

• Undergraduate degree required.
• 4-6 years of relevant experience.
• Knowledge of U.S. Refugee Program required; previous work experience at a resettlement affiliate or a national resettlement agency required, with both preferred.
• Previous managerial experience strongly preferred.
• Previous training or public speaking experience desired.
• Knowledge of Microsoft 365 platform, including SharePoint and MS Teams, preferred; proficiency in Microsoft Excel, PowerPoint and Word required.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills to maintain key relationships with partners and funder.
• Well-organized and attentive to detail; self-starter able to manage and carry out varied functions of multi-faceted program, work under pressure and meet deadlines.
• Travel, to include travel to insecure operating environments, may be required.

ABOUT US:

Over one hundred years ago, the Jewish community founded HIAS (originally the Hebrew Immigrant Aid Society) in New York City, the immigrant gateway to America. Supporting Jews fleeing persecution and poverty in Eastern Europe, our founders were guided by the traditions, texts and history of the Jewish people—a history of oppression, displacement and diaspora. HIAS has since helped generations of Jews facing violence because of who they were, and HIAS remains committed to helping Jewish refugees anywhere in the world. Today, our clients at HIAS come from diverse faiths, ethnicities and backgrounds, as do our staff. We bring our experience, history and values to our work across five continents, ensuring that refugees today receive the vital services and opportunities they need to thrive.

HIAS is a learning community, committed to diversity and inclusion. We do our work with integrity, accountability, transparency and a commitment to the highest ethical standards. We seek employees from diverse backgrounds and life experiences to join our teams located in the United States and across the globe. People who identify as BIPOC, people with disabilities, people from the LGBTQ+ community and people with lived experiences of forced displacement or immigration are all encouraged to apply. We are committed to building a diverse workforce that reflects our vision, mission and values.

MISSION:

Drawing on our Jewish values and history, HIAS provides vital services to refugees and asylum seekers around the world and advocates for their fundamental rights so they can rebuild their lives.

DIVERSITY:

HIAS is committed to a diverse and inclusive workplace. As an equal opportunity employer, all qualified applicants will be considered for employment without regard to race, color, national origin, ethnic background, ancestry, citizenship status, religious creed, age, sex, gender, sexual orientation, physical disability, mental disability, medical condition, genetic information, marital status, registered domestic partner or civil union status, familial status, pregnancy, childbirth, military status, protected veteran status, political orientation or other legally protected status.

Studies have shown that women and people of color are less likely to apply for jobs unless they meet every single qualification. We strongly encourage applicants of diverse identities, backgrounds, experiences, and perspectives to apply even if you do not meet all required qualifications but have other qualifications relevant to the role that would make you a great fit for this role with HIAS!

SAFEGUARDING:

HIAS is committed to the protection of children, vulnerable adults and any other person from any harm caused directly or indirectly due to their coming into contact with HIAS. We will not tolerate sexual exploitation, abuse or any form of child abuse or neglect by our staff or associated personnel. Any candidate offered a job with HIAS will be expected to sign and adhere to HIAS’ Code of Conduct and Safeguarding policies. All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records. HIAS also participates in the Inter-Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. Likewise, HIAS will share this information when other organizations inquire about current and former HIAS staff as part of their recruitment process. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.