When you work at Allianz, you’re part of a strong global insurer, helping to protect over 3 million Australians. You’ll have opportunities to grow and drive your career your way, work with people from different backgrounds, and feel free to bring fresh thinking. And you’ll get the support you need to have an enriching career and enjoy what really matters to you.
Full Time – CUSTOMER SERVICE ROLE
- Become part of a dynamic, high performing Workers Compensation team environment
- Melbourne CBD location
We have an opportunity for a person who is passionate about the customer experience to join our dedicated and hardworking team. Utilising your initiative and problem solving skills to resolve service recovery opportunities, as a Service Review Officer you will also assist our claims teams to provide exceptional service delivery.
You’ll be responsible for:
- Managing the end to end complaints process within specified timelines and quality, ensuring this is in line with internal procedures via reviews, report analysis and coaching
- Reviewing and monitoring the complaints process performance, including identification of trends and implementation of initiatives to drive improvement
- Maintaining and reviewing ongoing compliance and service delivery requirements to our customers
- Liaising with appropriate Regulatory/Statutory authorities
To be successful in this role you’ll have:
- At least 12 months experience working in the Workers Compensation scheme in Victoria
- Proactively use their initiative to contribute to the success of the team
- Strong customer service and interpersonal skills
- Excellent written and verbal communication skills
- Sterling conflict resolution skills
- Excellent time management skills and the ability to multitask and prioritise effectively
- A passion and demonstrated track record of identifying and implementing continuous improvement initiatives
- Sound decision making and attention to detail when reviewing claims notes, reports and data
What's on offer
- Be part of a team that's open minded, supportive and genuinely focused on customer outcomes
- A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
- An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
- Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
- insurance products. Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
- Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
- The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer.
About Allianz
At Allianz we care about everything that makes you, you. We believe in an equitable workplace that celebrates dicersity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities and work statues are not only welcomed, but valued for hte perspective and talents they bring to work. We are committed to fostering and envionment where everyone can thrive, grow and contibute their unique perspectives to aur collective success and reach their fullest potenila.
Adjustments and support
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.
Join us. Let’s care for tomorrow. www.allianz.com.au/careers
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50560 | Marketing & Design | Professional | Non-Executive | Allianz Australia | Full-Time | Permanent
