Claims Representative - Auto Fast Track Unit

Understanding. Engaging. Energetic.

At Plymouth Rock Assurance, our Claims team represents these traits, serving as the first point of contact for our policyholders who have experienced an automobile incident.

As a Claims Representative, you will become part of a fast paced, rewarding, and diverse team that appreciates the importance of a healthy work/life balance. We are looking for high potential individuals to join our fast-track claims unit where you will be exposed to an in-depth training program and given the tools to succeed in this rewarding career path. Many of our Claims Representatives have benefited from internal growth opportunities and have secured more senior claims or supervisor level roles within our company.

No prior insurance experience is needed to be considered for this role.  Apply now and start your career at Plymouth Rock!

Why work for us

• 11 week fully-paid comprehensive training program - NO PRIOR INSURANCE EXPERIENCE REQUIRED
• 4 weeks accrued paid time off + 9 paid national holidays per year
• Tuition Reimbursement 
• Low cost and excellent coverage health insurance options (medical, dental, vision)
• Onsite Fitness center opening Summer 2023 at our Boston Headquarters
• Robust health and wellness program and fitness reimbursements
• Auto and home insurance discounts
• Matching gift opportunities
• Annual 401(k) Employer Contribution (up to 7.5% of your base salary)
• Company sponsored social events
• Various Paid Family leave options including Paid Parental Leave
• $3,000 one-time bonus payment on health insurance waiver

 Here is what you will do

• Customer-centric employee: Conveying a calm, caring attitude, you will provide best-in-class service to customers while processing new claims.
• Collaborative partner: Working with internal and external partners, you’ll support policyholders while their claims are being processed.
• Energetic worker: In our fast-paced environment, you will handle customers’ needs—quickly, effectively and in a friendly, caring manner.
• Problem solver: No day is predictable; you’ll utilize out-of-the-box, creative thinking to resolve a wide variety of claims challenges and customer issues.
• Clear communicator: You’ll provide policyholders with the information they need by clearly setting expectations and outlining next steps.
• Accessibility: Being available for customers via email, text, or phone to walk them through step-by-step the auto claim process and explain existing coverage.

 Here is what you will bring to the table

• A history of working customer service facing roles, hospitality or retail, with previous call center experience a plus
• Excellent organizational and time management skills
• An Associates or Bachelor’s degree preferred
• Willingness to continue learning about products, procedures and technical systems as you grow in this role.

* We are currently in a Hybrid work environment- 4 days in the office and 1 day work from home

 About the Company

The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.