MoMo Builder Technical Support Specialist

Key Responsibilities:

• Technical Support: Provide high-quality technical support to merchants using the MoMo Builder platform for creating and managing Money Moments.
• Issue Resolution: Address and resolve technical issues related to the MoMo Builder platform, ensuring timely and effective solutions.
• Merchant Assistance: Assist merchants with setup, configuration, and optimization of their MoMo campaigns.
• Troubleshooting: Diagnose and troubleshoot technical problems, guiding merchants through step-by-step solutions.
• Documentation: Maintain and update documentation, FAQs, and support materials to help merchants effectively use the MoMo Builder platform.
• Feedback Loop: Collect and relay feedback from merchants to the development team to inform product improvements.
• Training: Conduct training sessions and webinars for merchants to enhance their understanding and use of the MoMo Builder platform.
• Collaborate with Teams: Work closely with product, engineering, and customer support teams to ensure a seamless merchant experience.
• Reporting: Provide regular reports on support activities, highlighting common issues and areas for improvement.

Requirements

• Minimum of 2-3 years in technical support, preferably in a SaaS or fintech environment.
• Proficiency in troubleshooting software issues, with a good understanding of web technologies and APIs.
• Exceptional written and verbal communication skills with a strong attention to detail.
• Ability to handle challenging situations and technical problems with a calm, solution-oriented approach.
• Strong customer service orientation with the ability to empathize with merchants' needs and concerns.