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Software Technical Support Engineer

extra holidays - fully flexible

Remote:

Full Remote

Contract:

Full time

Experience:

Senior (5-10 years)

Work from:

Mexico

Offer summary

Qualifications:

5+ years experience in software support/engineering, technical expertise in Security/Surveillance industry, databases, and web applications, proficiency in network troubleshooting and Windows systems.

Key responsabilities:

Provide software application support via phone, email, and remotely
Document and resolve cases using Salesforce or similar CRM system
Share knowledge, escalate issues, and collaborate with team

Qognify Scaleup https://www.qognify.com/

201 - 500 Employees

See more Qognify offers

Job description

At Hexagon our physical security team develops software to safeguard your world. Our video and incident management solutions help our customers to quickly resolve incidents and minimize their impact. We are a global company headquartered in US, with service teams in US, UK, India, Israel and Germany. This role is ideal for someone who loves to solve complex technical software problems and enjoys the challenge of helping the client. Become part of our extraordinary team, provide best in class support, and help us create a safer world!

To be considered: Please submit your CV in English and you must live in Mexico.

Responsibilities:

Provide top notch, ad-hoc software application support over the phone, via email, and remotely using third-party remote-control software
Create, handle, maintain, and close cases utilizing Salesforce or similar CRM system
Document issues and solutions timely and accurately
Escalate and request assistance from others, as needed
Handle yourself calmly and professionally regardless of the circumstances
Share your knowledge with the team
Enjoy learning about our physical security and enterprise incident management solutions

Requirements:

5+ years of experience as software support engineer or software engineer (internships count)
5+years of technical experience within the Security\Surveillance industry, including Database knowledge (SQL 2008\2012), OS familiarity, and experience with distributed web applications
Ability to troubleshoot software and hardware related problems in a fast-paced, agile environment where critical thinking and strong problem-solving skills are a must
Excellent knowledge of network and related concepts
Demonstrated knowledge of Windows 7/8/10 and Windows Server 2008/2012/2016
Knowledge of SQL, IIS
Knowledge of Message Queuing preferred
Previous experience VMS software preferred
Advanced English required
Ability to travel to customer sites in US about 10%
Ability to work off business hours to address critical matters/situations based on paid on-call support model
Work effectively in a 100% remote situation

Join Hexagon's physical security team:

Ready to bring your magic to our team? Apply now and let’s make the world a safer place together!