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Engineering Manager Backend

extra parental leave

Remote:

Full Remote

Contract:

Full time

Work from:

United States

Offer summary

Qualifications:

Fluent in Vietnamese and English, Leadership in building complex products/tools.

Key responsabilities:

Hands-on management of engineering teams with coding involvement
Conceptualize new features with cross-functional teams
Lead architectural decisions and mentor other engineers

ujet.cx Scaleup

51 - 200 Employees

See more ujet.cx offers

Job description

About Us

UJET is reimagining the contact center for modern consumers and brands. Our one-of-a-kind architecture delivers an entirely new foundation for security, reliability, and scale across customer service operations. A full voice and digital engagement suite is complemented by powerful AI and advanced analytics capabilities, and easy-to-use, intuitive design to make life easier for everyone involved - from customers and agents to supervisors and executives - all while driving meaningful operational efficiencies. Smart device capabilities like channel blending, photo and video sharing, and biometric authentication are available to deploy for full CX transformation when you’re ready. Innovative brands like Instacart, Turo, Wag!, and Atom Tickets trust UJET to deliver exceptional CX, no matter their size or location.So can you.

Learn more at www.ujet.cx.

Opportunity

We are looking for an experienced and skilled Engineering Manager who is fluent in Vietnamese and English to join and lead our engineering teams in APAC. The person managing the team needs to have a balanced blend of the following traits:

Technical acumen - A good understanding of architectural complexities of a real time system, comprehension of the nuances of scalability and availability, awareness of the pros and cons of different technologies, and the ability to drive the right decisions through intelligent questioning, are required

Vision - While the team thus far has delivered driven by broader initiatives, going forward a clear vision is needed to realize its full potential. A leader who has a clear understanding of where the business is headed and how the team can accelerate that journey

Responsibilities

Hands on management of engineering teams
Coding required 50% of the time
Conceptualize new features with integrations engineers, product managers, and designers.
Lead engineers when making architectural decisions.
Learn about new technologies and discuss potential solutions to problems.
Leave the code in a better state than you found it.
Mentoring other engineers by participating in code reviews.
Triaging bugs and troubleshooting production issues.

Requirements

Fluent in Vietnamese and English
Has led a team building complex tools/products serving at scale
Has excellent verbal and written communication skills
Tracked multiple ongoing initiatives in parallel
Has recruited high-performing engineers
Has in-depth knowledge of many programming languages like Ruby, Javascript, Objective-C, etc.
Has in-depth knowledge of many development platforms like Rails, iPhone, AWS, etc.

UJET is an Equal Opportunity Employer

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit. (Thanks CultureAmp who came up with this statement - it’s too good and too important to not repeat).

Compliance Responsibilities

Security, data protection and compliance (SDPC) are paramount to the success of our partnerships. All roles at UJET require compliance with legal and regulatory requirements and acceptance and adherence to all policies and standards within UJET. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete SDPC training and fulfill role-specific SDPC responsibilities.

Why UJET?

In addition to our great team and disruptive technology, we offer our teammates a competitive compensation and benefits package, work/life balance, unlimited vacation, stock options, monthly game nights, and more!