Offer summary
Qualifications:
Bachelor's degree in relevant field, 5+ years experience in this role, 2+ years working with Genesys Cloud, In-depth knowledge of contact center tech, Strong analytical and problem-solving skills, Excellent communication and interpersonal skills, US citizen and government background check.
Key responsabilities:
- Gather client requirements and design solutions
- Create architectural designs for implementation
- Lead technical discussions and mentor project teams
- Configure Genesys Cloud components based on requirements
- Stay current on industry trends and technologies