Bilingual Case Manager, The Margot at Compass Family Services

Organization: Compass Family Services is a 100+ year old nonprofit working on the front lines of San Francisco’s homeless crisis. We provide families experiencing or at risk of homelessness with comprehensive support to address immediate needs and ensure long-term success.

Program: The Margot is a permanent supportive housing program that houses 160 previously homeless households, including 40 families with children. The Margot is staffed by three partner organizations: DISH (property management), Citywide (support services for single adults) and Compass Family Services (support services and children’s programming families). Working in collaboration with the Department of Homelessness and Supportive Housing, Margot staff and residents have built a healthy and thriving community, with a range of support services for all of the building’s inhabitants.

Schedule: Full time, Monday - Friday, during standard business hours.

Salary range: $25 - $30 per hour

Organizational Core Competencies: Accountable / Adaptable / Client-centered / Collaborative / Committed to diversity, equity, inclusion and belonging / Resourceful

Description: The Case Manager will be part of a small team and will provide comprehensive support to families at The Margot. This may include connecting families to community resources like employment, childcare, behavioral health services and more.

Specific responsibilities include:

• Support 25-28 families living on-site with case management.
• Facilitate and assist with events for The Margot community including families and single adults. On-site activities may include monthly community meetings, foodbank, coffee social, arts-and-crafts, holiday celebrations and more.
• Welcome and orient new families to the community and perform initial outreach.
• Develop positive relationships with families that foster connection, support, and trust.
• Partner with families to develop short and long-range stability, self-sufficiency and well-being goals.
• Provide counseling, crisis intervention, and informed and appropriate referrals to services offered both within Compass and externally.
• Respond to concerns about resident families from Compass colleagues and partners with DISH and Citywide, including threats to tenancy.
• Perform monthly unit inspections in partnership with property management.
• Work proactively with families that exhibit behaviors that put them at risk for eviction.
• Provide support and assistance to families that are relocating.
• Maintain accurate and up-to-date client files and promptly enter case notes, assessments, and service plans in Compass’ Salesforce database and ONE System.
• Responsible for completing mandated reporter training and making CPS reports as needed

Qualifications:

• Fluency or a high level of professional proficiency in Spanish and English is required.
• Relevant experience in social services setting, including counseling and crisis intervention
• Ability to assess safety concerns and de-escalate challenging client situations
• Understanding of challenges facing families with housing instability
• Understanding of trauma informed care
• Knowledge of Bay Area housing and social service resources
• Demonstrated commitment to diversity, equity, inclusion and belonging work
• Strong computer skills with proficiency in Microsoft Office (Outlook, Word, Excel). Experience with Salesforce is a plus!

Location & Covid Considerations:

• Work location: 1321 Mission Street, San Francisco
• Fully in person (not remote or hybrid)
• Covid vaccination required for all staff

To Apply:

Please apply through our online application.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an equal opportunity employer and actively seek to recruit a diverse workforce. Employees must embrace the idea that Diversity, Equity, Inclusion, and Belonging contribute to the success of our underserved communities, and therefore to shared prosperity in our city and region. Compass Family Services is committed to the continuous work of implementing specific actions that will disrupt systemic prejudice and improve equity across programs and departments, to become an example to partners who also believe in a culture of inclusion that leverages diversity.

Consistent with the Americans with Disabilities Act and California civil rights law, Compass Family Services will provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for the agency. Requests for reasonable accommodation apply to all aspects of the hiring process. If reasonable accommodation is needed, please use the answer box for the final question of the job application to let us know.