Bilingual Customer Service (English - French) at Support Services Group Costa Rica

Support Services Group is looking for English and Frensh speaking customer service representatives to join our team in our San Jose Costa Rica office. This person will drive customer satisfaction by fielding inquiries, addressing pain points, and maintaining extensive product knowledge.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities:

• Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues
• Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs
• Maintain working product knowledge - Act as a product expert to ensure the information given to customers is accurate, up-to-date, and strategic
• Track interactions in CRM - Record customer interactions in the internal system for cross-functional awareness and relationship development

Requirements:

• Excellent written and verbal English and French communication skills.
• Ability to address complaints and issues with effective solutions and a positive attitude
• Passion for delighting customers with above-and-beyond service
• Excellent time-management and prioritization skills
• Familiarity with CRM system
• Able to work under pressure
• **NO HIGH SCHOOL DEGREE IS REQUIRED

About Support Services Group:

Founded in 1998, Support Services Group is a global, high-touch Omnichannel Outsourced Contact Center solution company headquartered in Texas, USA, with 23 contact centers in 9 countries: United States, Canada, Mexico, Panama, Costa Rica, and many others. Our employees enjoy a work culture that promotes excellence in our services and personal growth.

SSG benefits include:

• Full-Time Schedules
• Competitive Salaries
• USD pay
• Bi-weekly Payments.
• Hybrid Work From Home Available once you meet the KPI's (Hybrid)
• Outstanding performance-based incentives
• Store and hotel discounts
• Casual dress code
• Relaxed environment
• 2 days off Guaranteed