Clinical Applications Coordinator

Crossroads Treatment Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Crossroads is a leading addiction treatment provider of outpatient medication-assisted treatment (MAT). We treat patients with opioid use disorder (OUD) using medications such as methadone and suboxone/ buprenorphine. We pride ourselves in supporting our patients’ medical and personal recoveries from substance use disorder. Starting our fight against the opioid addiction crisis in 2005, Crossroads has remained physician led and patient focused as we’ve grown to 100+ clinics across nine states. As an equal opportunity employer, we celebrate diversity and are committed to an inclusive environment for all employees and patients.

Day in the Life of a Clinical Applications Coordinator

• Create and maintain user accounts to include all clinical applications, relevant information as outlined by the Director of Clinical Applications.

• Troubleshoot issues as reported in tickets from end users and escalate if not able to resolve.

• Monitor escalated tickets for resolution to increase one’s own level of expertise.

• Coordinate with Clinical Applications Training Specialist to onboard prescribers for EPCS.

• Assist Director in special projects.

• Assist other team members in special projects.

• Testing of changes made in certification system as directed.

• Monitoring of production site for quality assurance as directed.

• Documentation and logging of all system changes.

• Complete required trainings and mandatory training hours.

• Other duties as assigned.

Education and Experience requirements:

• Associate degree and/or minimum of 1-2 years’ experience in behavioral health field.

• Experience with Carelogic EMR preferred. 

Hours and Schedule

• Monday-Friday; 8:00am-5:00pm 

Position Benefits

• Have a daily impact on many lives.

• Excellent training if you are new to this field.

• Mileage reimbursement (if applicable) Crossroads matches the current IRS mileage reimbursement rate.

• Community events that promotes belonging and education. Includes but not limited to community cook outs, various fairs related to addiction treatment and outreach, parades, addiction awareness for schools, and holiday events.

• Opportunity to save lives everyday!

Benefits Package

• Medical, Dental, and Vision Insurance

• PTO

• Variety of 401K options including a match program with no vesture period

• Annual Continuing Education Allowance (in related field)

• Life Insurance

• Short/Long Term Disability

• Paid maternity/paternity leave

• Mental Health day

• Calm subscription for all employees